[ganjar rahparta]

Nice, everyone from toontrack completely silent, no more reply from support. Trying to redownload and it getting worse than before LOL

Operating system: Windows 10

[ganjar rahparta]

Did Toontrack just casually ask me to change the ISP or download 230Gb files with a cellphone? Is there any chance Toontrack will suggest me to move my ass to another country so I could download their shit without any problem? or maybe should I go to Singapore to fix the CDN things for them? Is 0 Kbps – 200Kbps is okay speed for them?

What a joke, they just asking me to redownload without an actual solution

 

Toontrack, please add a large banner in your product as a warning “If you have any trouble, fucking good luck, ask God for help, because we don’t fucking care”

Operating system: Windows 10

• The post has been modified 2 times, last modified 3 years, 9 months ago by ganjar rahparta.

[ganjar rahparta]

John wrote:

Hi,

I recommend contacting Support directly via the ‘Contact Support’ button found at the bottom of every FAQ page.

They can better determine if there is something wrong with your connection to the server closest to you.

You do not use any kind of VPN service while downloading? AV protection?

BR,
John

And this is what happens when I’m trying to download using VPN, porting to Australia, Singapore, Japan, USA, Bangladesh, India, UK, Moon, Mars, and UY Scuti. Nothing change

So there is no other way besides waiting for support to reply to my tickets in the next 3-7 days? It looks like this problem not going solved today or tomorrow, and I got feeling if the support will just reply with a template email and the problem will never be solved unless I’m moving to the Toontrack office.

How long the process if I ask for a refund?

Operating system: Windows 10

[ganjar rahparta]

Yes, I report this problem to the support and then come to the automatic reply

“We are currently experiencing an increase of support requests. Support requests are answered in the order that they are received. Reply times are currently pushed back to 3-7 days. We thank you for your patience and we look forward to assisting you soon”

So It’s mean I need to wait 3-7 days for people asking technical questions then wait for 3-7 days more to get the answers

You do not use any kind of VPN service while downloading? AV protection?

Yes, I’m using antivirus, and I try disabling it, and no effect and I’m not using VPN. Try to change the DNS, restarting my PC, reset the router, and do 45 minutes of yoga but nothing change

I mean it’s supposed to be a simple thing, I’m paying for the digital product and I’m supposed to able to download the product without reconfiguring my computer or waiting for an email from support who most likely will say the problem is on my side, or asking to turn off the firewall, or something like that and doesn’t solve the problem. Spitfire BBC Symphony Orchestra has a large size, but there is no problem when downloading the libs, this is so frustrating

Operating system: Windows 10

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