[AmberYeti]

Hi Scott,

I understand that you have no say in policy and I am grateful that you have even managed to get a response for me. I will indeed raise another support ticket but also please remember that technically I still am yet to hear back from the first one that I raised. It appears that you are the only person working for Toontrack that actually has any interaction with the customers.

Kind Regards,

Sebastian

[AmberYeti]

Hi Scott,

This is very concerning indeed! I have forwarded this response to the reseller but considering that I do own a serial number and have not registered it myself (as you can see from my account) and I can provide proof of purchase, why exactly would you not be able to provide me with a new serial number to get me up and running?

The reseller is not able to do so as they do not sell your products any longer, I would like to use the product that I have paid for but you are effectively implying that is now impossible.

 

 

 

[AmberYeti]

Ettore Rigotti wrote:

Dear John,

I’ve already contacted Support via the form on all FAQ pages, but I didn’t get any answer.

I hoped that you, working for Toontrack, could be in direct contact with people who manage invoices and could tell them to solve the problem and answer to requests, since reading this forum I’m not the only one asking for a proper invoice, but other people are asking the same.

I never had such problem in the past, with old orders I always received a proper invoice.

Thank you very much

Best regards

Hi Ettore,

Please tell me that you have since heard back from Support?

[AmberYeti]

Hi Jacktores69,

Please tell me you have heard back from Support now its been 3 weeks?

[AmberYeti]

I’ve also emailed support a few times and heard no response.

Hi Nolanweiszmusic,

Seems this is a common occurrence around here! please tell me you have heard back from support by now!

[AmberYeti]

Hi Rickred,

Have you received a response from support yet? I’m 5 days in and I thought that was bad but your post is certainly not inspiring confidence.

[AmberYeti]

Hi Scott,

Is it normal to have not yet received confirmation that support has received my query yet? I understand it might not have been processed but would a confirmation not be an automated response. Need to know if I need to submit it again or not?

Operating system: Windows 10

[AmberYeti]

Hi Scott,

Thank you for the prompt response. I will await to be contacted by support and hopefully they can resolve this soon as now that I am able to get SD3 set up finally I really am looking forward to getting started with it! It’s been much anticipated after owning the licence for so long without actually being able to use it, I just wish that I had already registered it at the time of upgrading so as to avoid an issue like this occurring but I did not suspect at all that it would have been a problem.

Kind Regards,

Sebastian

 

Operating system: Windows 10

[Author]

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