It is kind of ironic that this is the customer service forum. I guess I got the only answer from Toontrack that I am likely to get, which is silence. I have invested so much money in their products over the years, and was looking to buy even more, but I think I will go in another direction. There are so many other developers who have been responsive, especially during this incredibly difficult time.
The price might be okay, but I am currently buying from companies that are making goodwill gestures. This product will be the launching pad for new expansions and MIDI packs, so if they had been at all gracious, I would have been inclined to buy those, too. I have spent a lot of money on Toontrack, but their products now go to the back of the line for me. Maybe in a more normal time I would not be this frustrated, but I see so many other companies making an effort for their loyal customers.
I own 49 Toontrack products and was going to purchase EZ Bass. Was hoping there would be a discounted introductory price for loyal Toontrack owners. If not, then I’ll hold off until there is a sale.
I agree that this is very disappointing for long time, loyal customers, especially at a time like this. The lack of response by Toontrack is also telling. I know that they do not owe us anything and that they are a business that can do whatever they want, but it is still offputting.
1
Thanked by: Curtis French
Replied April 25, 2020 at 17:43
in reply to: EZ Bass#2569138
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