[aaron bergman]

Thank you.

[aaron bergman]

It is kind of ironic that this is the customer service forum. I guess I got the only answer from Toontrack that I am likely to get, which is silence. I have invested so much money in their products over the years, and was looking to buy even more, but I think I will go in another direction. There are so many other developers who have been responsive, especially during this incredibly difficult time.

[aaron bergman]

This is ridiculous. Looks like I am saving $179. Really, an intro price that lasts an hour or two?

[aaron bergman]

The price might be okay, but I am currently buying from companies that are making goodwill gestures.  This product will be the launching pad for new expansions and MIDI packs, so if they had been at all gracious, I would have been inclined to buy those, too. I have spent a lot of money on Toontrack, but their products now go to the back of the line for me. Maybe in a more normal time I would not be this frustrated, but I see so many other companies making an effort for their loyal customers.

[aaron bergman]

Curtis French wrote:

I own 49 Toontrack products and was going to purchase EZ Bass.  Was hoping there would be a discounted introductory price for loyal Toontrack owners.  If not, then I’ll hold off until there is a sale.

I agree that this is very disappointing for long time, loyal customers, especially at a time like this. The lack of response by Toontrack is also telling. I know that they do not owe us anything and that they are a business that can do whatever they want, but it is still offputting.

1

Thanked by: Curtis French

[aaron bergman]

I own EZ Keys, Drums and Mix and a ton of midis and expansions, so it is very disappointing to see that there is no loyalty consideration.

• This post was modified 4 years, 8 months ago by aaron bergman.

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