won’t install

EZdrummer Pre-sales
Viewing 13 replies - 1 through 13 (of 13 total)
  • Scott
    Moderator

    What are you trying to install and what’s the exact error message?

    Scott Sibley - Toontrack
    Technical Advisor

    birdy139
    Participant

    ez drummer 2 demo

    error 1311.source file not found:
    C;user
    ayappdatalocaltemptemp1_ezdrummer2_demo-win.zipezdrummer2_demo_wininstalldata.cab verify that the file exists and that you can access it.

    dwaughen
    Participant

    I am having the same issue. message I keep getting is
    Error 1309.Error reading from file: C:Users*******Family
    AppDataLocalTempTemp1_TT255_EZdrummer_Lite_
    WinInstallprogram filesToontrackEZDrummer…EZCore.pdf.
    Verify That file exists and that you can access it.

    For EZDrummer Lite

    Scott
    Moderator

    For both of you, please unzip the install folder before trying to run the installer.

    Scott Sibley - Toontrack
    Technical Advisor

    1

    Thanked by: miketxberry2
    birdy139
    Participant

    yep lol

    daryl_5
    Participant

    I have the same issue, data.cab will not extract. The answer above states to unzip before launching installer, yet this issue is during the unzip, long before I can think about launching the installer. I have the same error as dewaughn.
    Thx,
    Daryl

    Scott Eshleman
    Participant

    You need only unzip/extract the download file, not each of its contents.
    Once the download file is unzipped/extracted, running the installer appropriate to the user’s context,
    the installer will read the cab file and install the appropriate contents of the cab file.

    daryl_5
    Participant

    I was decompressing the folder, not files, but data.cab was the file that would not cooperate. I ended up using another computer to decompress, it did not have any issue with data.cab and the install is running now. Thanks.

    miketxberry2
    Participant

    This fixed it.  Just unzip the folder and run the install wizard again and you’re good.

    Blackfrost666
    Participant

    Problem resolved

    Lobes
    Participant

    the toontrack installer is stuck on “Preparing installation ” and wont go past 0%

    RoyKCarollJ456
    Participant

    I have the same issue, data.cab will not extract.

    elidonato651
    Participant

    Problem: Won’t install to MAC and say its a PC formatted drive. Its not, its Mac .dmg installer. ???help Day 2 of purchase.

Viewing 13 replies - 1 through 13 (of 13 total)

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