Why is Product Manager so slow to download?

[Andrew Zito]

Hey team – very excited to get going with SD3.0...

Hey team – very excited to get going with SD3.0 and I’m getting very slow speeds on the PM to download it all!

Can you please advise why this would be?

As you can see in my attachments, my speedtest is strong (89/37Mbps) but the PM is maxing out around 1.5MB/s when it probably should be 5-10x that! (Assuming 89Mbps = approx 11MB/s)

What’s the hold up? I want new drums!!

Please advise!

Hey team – very excited to get going with SD3.0 and I’m getting very slow speeds on the PM to download it all!

Can you please advise why this would be?

As you can see in my attachments, my speedtest is strong (89/37Mbps) but the PM is maxing out around 1.5MB/s when it probably should be 5-10x that! (Assuming 89Mbps = approx 11MB/s)

What’s the hold up? I want new drums!!

Please advise!

BEST ANSWER

Can you guys that are having troubles please contact Toontrack Support directly by going to:
https://www.toontrack.com/faq/my-issue-is-not-covered-in-this-faq-what-next/
and click ‘Contact Support’.
That way they can more quickly and efficiently investigate each one’s case.

BR,
John

John Rammelt - Toontrack
Technical Advisor

Can you guys that are having troubles please contact Toontrack Support directly by going to:
https://www.toontrack.com/faq/my-issue-is-not-covered-in-this-faq-what-next/
and click ‘Contact Support’.
That way they can more quickly and efficiently investigate each one’s case.

BR,
John

John Rammelt - Toontrack
Technical Advisor

BEST ANSWER

Can you guys that are having troubles please contact Toontrack Support directly by going to:
https://www.toontrack.com/faq/my-issue-is-not-covered-in-this-faq-what-next/
and click ‘Contact Support’.
That way they can more quickly and efficiently investigate each one’s case.

BR,
John

John Rammelt - Toontrack
Technical Advisor

Can you guys that are having troubles please contact Toontrack Support directly by going to:
https://www.toontrack.com/faq/my-issue-is-not-covered-in-this-faq-what-next/
and click ‘Contact Support’.
That way they can more quickly and efficiently investigate each one’s case.

BR,
John

John Rammelt - Toontrack
Technical Advisor

Topic

[Mikko Asikainen]

First time I experience this slowness too. Rooms of Hansa, all was well in the beginning, 70mb/s, now slowed to crawling 1mb/s. It sometimes gets better after a pause, but that lasts only for a while.

Operating system: Windows 10

• This post was modified 3 years, 10 months ago by Mikko Asikainen.

[Phil Pendlebury]

Hi guys, can someone please check the CDN for UAE / Dubai?

I have a 600Gbps connection here and am currently getting 148Kbps download with TT Product Manager. (I have double checked that other things are working correctly and are reaching max speed, no issues.)

12+ Days to download the new Fields of Rock SDX is a little over the top…

I guess I won’t be making my planned walkthrough video tonight then.

Thanks, P.

Operating system: Windows 10

Info & Contact

Windows 10 Pro (4K). Intel i7. 64GB RAM. RME FF UCX. UAD2 QUAD.
Cubase. Nuendo. Wavelab. Ableton. Vegas. etc.

• This post was modified 3 years, 2 months ago by Phil Pendlebury.

[Insight]

I also have a problem with slow speed. All last month I have ~ 1.5 mb/s but a standard download speed on my mac is ~ 10 mb/s. In past years I can download any massive SDX with a normal speed ~ (8 – 10) mb/s but now it’s a nightmare. I have no any serious problems with downloading nowhere except Toontrack Manager! It is showing 36h before Fields of Rock SDX will be ready…. WTF, Toontrack ? Are you going to fix this ???

Operating system: macOS Mojave (10.14)

• The post has been modified 2 times, last modified 3 years, 2 months ago by Insight.

[Phil Pendlebury]

OK well a quick tip for anyone who is struggling with dl speeds (in the Mid East region). Use a VPN if you have one.

As soon as I connected with my VPN to a location in Sweden my dl speed jumped from 148Kbps to 18.5Mbps.

Connecting to a UK server is giving me 22Mbps. (I wish I had thought of this 4 hours ago when the dl started).

Of course this also goes to show that he issue is with TT serving data to this region.

Operating system: Windows 10

Info & Contact

Windows 10 Pro (4K). Intel i7. 64GB RAM. RME FF UCX. UAD2 QUAD.
Cubase. Nuendo. Wavelab. Ableton. Vegas. etc.

• This post was modified 3 years, 2 months ago by Phil Pendlebury.

[Axe540]

So I see there no responses over these 4 pages. Classy customer support. Same issue actually my download stopped

Operating system: Windows 10

[josesito]

Although it is disappointing, I’m kind of glad I’m reading all these downloading nightmares. This made my decision NOT to buy this product until a boxed version is offered.

[Author]

Replies