Why is Product Manager so slow to download?

[Andrew Zito]

Hey team – very excited to get going with SD3.0...

Hey team – very excited to get going with SD3.0 and I’m getting very slow speeds on the PM to download it all!

Can you please advise why this would be?

As you can see in my attachments, my speedtest is strong (89/37Mbps) but the PM is maxing out around 1.5MB/s when it probably should be 5-10x that! (Assuming 89Mbps = approx 11MB/s)

What’s the hold up? I want new drums!!

Please advise!

Hey team – very excited to get going with SD3.0 and I’m getting very slow speeds on the PM to download it all!

Can you please advise why this would be?

As you can see in my attachments, my speedtest is strong (89/37Mbps) but the PM is maxing out around 1.5MB/s when it probably should be 5-10x that! (Assuming 89Mbps = approx 11MB/s)

What’s the hold up? I want new drums!!

Please advise!

BEST ANSWER

Can you guys that are having troubles please contact Toontrack Support directly by going to:
https://www.toontrack.com/faq/my-issue-is-not-covered-in-this-faq-what-next/
and click ‘Contact Support’.
That way they can more quickly and efficiently investigate each one’s case.

BR,
John

John Rammelt - Toontrack
Technical Advisor

Can you guys that are having troubles please contact Toontrack Support directly by going to:
https://www.toontrack.com/faq/my-issue-is-not-covered-in-this-faq-what-next/
and click ‘Contact Support’.
That way they can more quickly and efficiently investigate each one’s case.

BR,
John

John Rammelt - Toontrack
Technical Advisor

BEST ANSWER

Can you guys that are having troubles please contact Toontrack Support directly by going to:
https://www.toontrack.com/faq/my-issue-is-not-covered-in-this-faq-what-next/
and click ‘Contact Support’.
That way they can more quickly and efficiently investigate each one’s case.

BR,
John

John Rammelt - Toontrack
Technical Advisor

Can you guys that are having troubles please contact Toontrack Support directly by going to:
https://www.toontrack.com/faq/my-issue-is-not-covered-in-this-faq-what-next/
and click ‘Contact Support’.
That way they can more quickly and efficiently investigate each one’s case.

BR,
John

John Rammelt - Toontrack
Technical Advisor

Topic

[Keith]

I’ve been a loyal customer of toontrack for a while now. I don’t think I’ll ever buy another drum program. To spend the money on the upgrade and be unable to access it is fuckin ridiculous! What kind of clownshoes operation are you guys running here? These are the signs of a company that is going broke and swirling the toilet.

I’m not pleased at all. The hype is useless if the product isn’t available. Maybe it was a ditch effort to get a last buy out of us before collapsing.

Very disappointing. Worse than Avid

[5150]

Hmm, ok, thanks for requesting all of that information from us to only still provide piss poor, turtle slow download speeds. Alright, it is obvious that many random customers were throttled back due to the fact that your servers are underpowered, and you were unprepared for such a massive launch. Superior Drummer 3 is an apex program, very well done, extremely professional. They way you guys handled downloads for this product has been amateur hour – this has been more like Cartoontrack. F it, I’m on my last leg downloading the last two at once this time, so I should have everything buttoned up in 1-2 days. If Superior 3 were not such an amazingly well executed program, I would definitely be asking for a refund on principle alone.

[Aurotonal]

This time, after two repeats of the same support answer, no response at all. I could get the pirated versions a lot quicker via a p2p. What’s that say? I now have a friend dl’ing from Sydney to then dbox to me. He’s getting 1.2mbs to my 112kbs. Toontrack you need to make a formal apology, this is on you, be a good ethical corporate and buck the trend. It’ll feel better. I have unsubscribed from your ezmix crappy side software spamming so this is the last we’ll have to do with each other. You’ve got my money, that’s all that counts.

[PAUL]

Took me 4 days to download all my stuff.Computer was on 24/7 with a speed of 70+mbps.Toontrack gave me an average of 35kbps.They kept telling me to buy their preloaded ext drive.Fuck them!

[john white]

I feel the same with pro tools to you buy the shit five years later theres no support at all and you spend thousands at least with neve or ssl you can carry your shit to a local TV shop and get a compressor or a gate fixed tbis has got to get better

[john white]

Man you guys are right i payed alot of money for this program and its like slow and i got sessions to finish for folks i wonder how toontracks is gona act when people decide to pull out on them im sorry but we’re running a business here things like this make people loose business

[Jeff Bake]

So the bs slow d/l saga continues… Just upgraded my os and reinstalling everything over the weekend here. SD3, EZkeys, EZD2, and many SDX/Midis… It’s literally taking longer to download all the TT stuff, than it did to install win10pro, cubase pro 9.5 & several add-ons, waves central plugins, axe-fx-II apps, all MSI mobo drivers, focusrite pro 40 drivers, UAD Octo PCIe drivers, iZotope Ozone SUite, Vegas Pro Suite 15, DaVinci Resolve Studios 15, eLicensor & iLok, plus a scattered variety of of other plugins and drivers…..

Meanwhile Toontrack product manager is slothin’ it up @ 30-50MB/s dry humpimg 300GB on my 1GB/s ISP connection… Why the throttling Toontrack? I’ve personally given you enough money (buying your products) to upgrade your servers, the bottleneck is absurd!

[john white]

Look man im sorry the guys right everybody its a big file when SD2 finally loaded it kiked ass man it did so untill it SD3 downloads i cant say nothing ive got fans on my shit to keep it all cool hahahahahahaha but by 4:00 am is when my project finish’s and ill tell yall how good it is im betting were gona eat our words lol

[john white]

If you got the right hardware to run it right that is. then hey man love to write so lets see folks when it gets finished downloading

[john white]

Its not getting better at all each download takes thirty hours here

[Sonny Luciano]

Same here….I’m on day 3….had to uninstall because it said I did not have enough space….I have a 500gb hard drive with over 300gb of free space…..

[Dave Stanley]

227 kb/s ????  WTF TOONRACK SORT THIS OUT.  WHAT KIND OF CHICKENSHIT OPERATION ARE YOU RUNNING?

 

Thats my last purchase from you.

Music is the best.

[PUSH]

Suffice to say there won’t be a fix for this as it’s been going on for over 2 years. I’m super frustrated.

[Thomas Ericsson]

So many years and still you haven’t replied to this common problem. I’m downloading right now at a speed of 1.2 MB/s. I have a +600Mbit line and also downloaded Cubase 10 Pro a couple of minutes ago at 70MB/s. Why is this still a problem?

Operating system: Windows 10

[Simone Bertolotti]

This has been the situation for 3 days and from the support they keep saying that it is a problem with my computer. Don’t buy anything!

Operating system: macOS High Sierra (10.13)

[Author]

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