Why is Product Manager so slow to download?

[Andrew Zito]

Hey team – very excited to get going with SD3.0...

Hey team – very excited to get going with SD3.0 and I’m getting very slow speeds on the PM to download it all!

Can you please advise why this would be?

As you can see in my attachments, my speedtest is strong (89/37Mbps) but the PM is maxing out around 1.5MB/s when it probably should be 5-10x that! (Assuming 89Mbps = approx 11MB/s)

What’s the hold up? I want new drums!!

Please advise!

Hey team – very excited to get going with SD3.0 and I’m getting very slow speeds on the PM to download it all!

Can you please advise why this would be?

As you can see in my attachments, my speedtest is strong (89/37Mbps) but the PM is maxing out around 1.5MB/s when it probably should be 5-10x that! (Assuming 89Mbps = approx 11MB/s)

What’s the hold up? I want new drums!!

Please advise!

BEST ANSWER

Can you guys that are having troubles please contact Toontrack Support directly by going to:
https://www.toontrack.com/faq/my-issue-is-not-covered-in-this-faq-what-next/
and click ‘Contact Support’.
That way they can more quickly and efficiently investigate each one’s case.

BR,
John

John Rammelt - Toontrack
Technical Advisor

Can you guys that are having troubles please contact Toontrack Support directly by going to:
https://www.toontrack.com/faq/my-issue-is-not-covered-in-this-faq-what-next/
and click ‘Contact Support’.
That way they can more quickly and efficiently investigate each one’s case.

BR,
John

John Rammelt - Toontrack
Technical Advisor

BEST ANSWER

Can you guys that are having troubles please contact Toontrack Support directly by going to:
https://www.toontrack.com/faq/my-issue-is-not-covered-in-this-faq-what-next/
and click ‘Contact Support’.
That way they can more quickly and efficiently investigate each one’s case.

BR,
John

John Rammelt - Toontrack
Technical Advisor

Can you guys that are having troubles please contact Toontrack Support directly by going to:
https://www.toontrack.com/faq/my-issue-is-not-covered-in-this-faq-what-next/
and click ‘Contact Support’.
That way they can more quickly and efficiently investigate each one’s case.

BR,
John

John Rammelt - Toontrack
Technical Advisor

Topic

[Stefan Hepe]

To be fair, it was slow the very first day. After that, it went up to 10 MB/s, which is the maximum of my Internet line (100 Mbit/s).

So no throttling of speeds for me at all…

Windows 11 Pro x64, 32 GB RAM, 1024 GB SSD hosting Cubase and Superior Drummer 2/3, Cubase Pro 12 (x64), 2 x Mackie Onyx Blackbird FireWire ~10ms, Roland TD-9 Drumkit with extra Drumpad and Cymbal, Alesis TriggerIO for additional Triggers.

[5150]

@Stefan Hepe said:
To be fair, it was slow the very first day. After that, it went up to 10 MB/s, which is the maximum of my Internet line (100 Mbit/s).

So no throttling of speeds for me at all…  

10? Hell, I’d settle for 3 at this point. It is as low as 300-350 kB/S here for stretches at a time on 117+mbps connection.

[Aurotonal]

130kbs. 100hours for the first basic install. Guys, pooch=screwed. I’m on super fast broadband fibre to the premises. There’s something very wrong with your implementation. Not liking a lot about this massively overdue update. Would have paid just for the plugin had you given us loyal users the option. Please update us about the issues you are working to resolve regarding the downloading. Oh, it’s just changed to 1000 hours. 22kbs.

[Mika Lönnström]

@John said:
Well, temporary swings in bandwidth can most often be connected to your ISP and/or local hardware settings.
If it seems more permanent, we need to check if there’s something funky with the mirror closest to your location.

BR,
John  

Well, to me it looks like it’s not the ISP to blame, as there seems to be many people facing the same problems.
So, in my opinion the issue has to be “more permanent”..
Also, the timeouts, as I stated in this thread in post #15 are occurring several times a day, making it impossible to leave PM downloading over night.
When a timeout occurs you have to manually start the download again!
At this moment it looks like it will take an additional week for me to finish the downloads..
I would really appreciate an update on this issue.

[John]

BEST ANSWER

Can you guys that are having troubles please contact Toontrack Support directly by going to:
https://www.toontrack.com/faq/my-issue-is-not-covered-in-this-faq-what-next/
and click ‘Contact Support’.
That way they can more quickly and efficiently investigate each one’s case.

BR,
John

John Rammelt - Toontrack
Technical Advisor

Can you guys that are having troubles please contact Toontrack Support directly by going to:
https://www.toontrack.com/faq/my-issue-is-not-covered-in-this-faq-what-next/
and click ‘Contact Support’.
That way they can more quickly and efficiently investigate each one’s case.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Scott Eshleman]

downloading on the East Coast, USA:
Part 1 will take about 40 minutes to download. (screenshot)

[5150]

@Scott E said:
downloading on the East Coast, USA:
Part 1 will take about 40 minutes to download. (screenshot)

  

How nice for you, Scott. Meanwhile, many of us are being fed 100 kB/S scraps.

[Aurotonal]

@Scott E said:
downloading on the East Coast, USA:
Part 1 will take about 40 minutes to download. (screenshot)

  

Why even post that? We know it’s working for some, no need to salt the wound.

I’ve provided everything asked of my situation, looks like I’ll need to wait another day as Support appears to be Northern Hemisphere only. Looking fondly at my ancient DFH boxes full of discs. Value for money.

[PAUL]

In Arizona and have been downloading for 5 days at 23kbps………fucking insane toonfuck!I am at 190gb.Maybe another week or 2 I might be done.I am on Cox internet@79mbps.I am done with toonfuck after this fiasco!!!

[PAUL]

@Glenn Richards Richards said:

Why even post that? We know it’s working for some, no need to salt the wound.

I’ve provided everything asked of my situation, looks like I’ll need to wait another day as Support appears to be Northern Hemisphere only. Looking fondly at my ancient DFH boxes full of discs. Value for money.  

Yes…….oh how I miss the discs!!!!!!FUCK YOU TOONFUCK!

[PAUL]

@KEN1 said:
In Arizona and have been downloading for 5 days at 23kbps OR (WAY)LESS………fucking insane toonfuck!I am at 190gb.Maybe another week or 2 I might be done.I am on Cox internet@79mbps.I am done with toonfuck after this fiasco!!!  

Toontrack…….do you fucksticks even have a clue on what you are doing??????Hmmmmm??????????You do have great shit excuses though.

[Mika Lönnström]

@John said:
Can you guys that are having troubles please contact Toontrack Support directly by going to:
https://www.toontrack.com/faq/my-issue-is-not-covered-in-this-faq-what-next/
and click ‘Contact Support’.
That way they can more quickly and efficiently investigate each one’s case.

BR,
John  

Message sent to support.

[5150]

[Miroslav]

I have to agree…their decision to stop offering boxed versions of these very large programs and sample libraries is totally LAME!!!
Toontrack took the cheap way out….so once you pay for a product…you the customer are now stuck with trying to download it.

People spending days to download things in chunks, one module at a time, spending hours and hours per attempt…
…it would have been faster to ship out boxed versions.

[PAUL]

@KEN1 said:

Toontrack…….do you fucksticks even have a clue on what you are doing??????Hmmmmm??????????You do have great shit excuses though.  

They do not at all!!!Well after work today after nearly a week my SD3 library was finished downloading.Will install later this weekend but one thing I found also is I spent 3 hrs building drum tracks in the standalone and saved to desktop.Opened an hr later and the saved session went completely to default……..no midi,drum kit,etc!I lost everything.So I suggest atleast export your midi……if not once you save you will lose it all!You have been warned.

[Author]

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