When reply from support team?

[hyunji kim]

I bought a hitmaker product on Superior Drum, but I didn’t download it, and I want a refund.

When can I get an answer? Can I actually get a refund?

And do you get an email for an answer?    d

BEST ANSWER

Hi,

I would say that you normally get a reply within 24-48 hours, depending on which day of the week you are contacting Support.
Please check if the reply has ended up in your Junk/Spam folder.

BR,
John

John Rammelt - Toontrack
Technical Advisor

BEST ANSWER

Hi,

I would say that you normally get a reply within 24-48 hours, depending on which day of the week you are contacting Support.
Please check if the reply has ended up in your Junk/Spam folder.

BR,
John

John Rammelt - Toontrack
Technical Advisor

Topic

[John]

BEST ANSWER

Hi,

I would say that you normally get a reply within 24-48 hours, depending on which day of the week you are contacting Support.
Please check if the reply has ended up in your Junk/Spam folder.

BR,
John

John Rammelt - Toontrack
Technical Advisor

1

Thanked by: hyunji kim

[hyunji kim]

Thank you so much!!!!!!!

Do you happen to have an email address for the support team?

[rixa]

hyunji kim wrote:

Thank you so much!!!!!!!

Do you happen to have an email address for the support team?

You can contact support via the Contact Support button at the bottom of any FAQ on our site. https://www.toontrack.com/faq/how-do-i-contact-support/

Rickard - Toontrack Music
Make music - it´s EZ!
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[Author]

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