Unable to install Library updates

[Orpheus Pheus]

Hello,

I am having an issue that prevents me from updating my libraries. See the attachment. I am unable to check that box.

Things I have tried:

• Thinking that UI could be misaligned and the actual box is somewhere else I have tried clicking inside the box and around it.
• I tried changing the resolution of my screen
• Closed and relaunched the product manager
• Rebooted computer

Has anyone had this issue before?

Operating system: Windows 11

Topic

[Petter]

Hi!

Please read the “The Install Directory checkbox is grayed out!”-section in this FAQ, it will help you gather some information that will help our support give you a quick solution to this problem:

https://www.toontrack.com/faq/installation-faq/

When you have the result from the commands listed in that FAQ, use the Contact Support button at the bottom of the page and attach the result to the support ticket.

Petter Adsten - Toontrack
Support & Betatesting

[Orpheus Pheus]

Thanks for the info Petter,

I ran the commands and opened and support ticket.

 

Thanks

 

Operating system: Windows 11

1

Thanked by: Petter

[Author]

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