Doubting that anyone will benefit from this, but………..
I was ready to buy one of your products (probably from Guitar Center),……either EZDrummer or Superior Drummer.
But, I had some questions
Here’s my discouraging experience in trying to research a couple questions about your products, on your web site:
I discovered that none of your FAQ’s address my questions. That’s O.K.
But then, I discovered that all other communication routes with your company are blocked or evidently purposely limited.
No phone number to call. No e-mail address to send a question to. You appear “Incommunicado”, past your web site.
Also, you say you offer a button/tab at the bottom of each FAQ (none of which answered my questions in the first place),
that could be used to contact someone. Then the infuriating thing is, once that tab is clicked on,
you require I put in my product name and it’s serial number!!!???
What??? I just want to ask a question about EZDrummer. I don’t own it yet.
(And not likely to, if it’s this difficult to communicate with someone at your company.)
If there is some way to ask a simple question about your products, via your web site, I could not find it?
And yes, I tried your Forum.
The forum is confusing to zero-in on how to use, how to post, and which part of your forum might net an answer?
I first picked the section (Requests & Feedback???), because that sounded like someone might actually
reply to a “Request”, and give me some “Feedback”?
Then, I read the first post saying that no one will do either of those things! Is this kind of a dead letter sort of site?
I looked at a few of the other sections of the forum, trying to spy one that might get me past your incredible road blockages
to communication. Then I realized, if it’s this difficult to find a way to address someone at your company,
then your company must not be that interested in customer service.
But, I tried one more thing…………………
So, I created an account thinking it might allow me a better route of contact with you for my questions.
Guess again!!! Nothing different. It offered no advantage.
To top that, I got a Temp password from you via e-mail. I tried to change that Temp password after logging in.
But your site would not accept it. Why? Because the Change Password page requires I type in my first and last name.
Only trouble is, that page won’t let me click into, or place a cursor on either the First Name or the Last Name columns.
After three tries (logging out, logging in, then logging out and logging back in again!), your site would still not let me
put my name in the designated spots. Can’t change Temp password.
What’s wrong with your process, there?
End result………if I have to go to all this trouble, just to get an answer to some questions,
it means to me that if I bought your product, it would be this difficult to get any true customer service.
You must not want people’s business?
Math required.
