Toontrack Product Manager won’t ,log in

[fransisigos]

Hi,

I get a login error when I try to log in to the product manager, see attached screenshot.

Clearly my password/username is correct  because I am able to log in to these forums to make a post.

It was working yesterday, and I have also tried reinstalling the software.

Any help would be great

Cheers

Operating system: Windows 10

BEST ANSWER

Hi guys,

Could you please try again now and let us know if it works for you?

Daniel Dermes - Web Development Manager
Toontrack

BEST ANSWER

Hi guys,

Could you please try again now and let us know if it works for you?

Daniel Dermes - Web Development Manager
Toontrack

Topic

[bridger]

Same issue for me. Up to this time I have remained logged in to Product Manager. Now I am logged out and it won’t accept my login credentials.

Edit; I just tried opening PM again and it opened this time without logging in.

Operating system: Windows 10

• This post was modified 3 years, 7 months ago by bridger.

[Daniel Dermes]

Hey,

Sorry for the inconvenience, the login issues in the Product manager is now solved.

Daniel Dermes - Web Development Manager
Toontrack

[fransisigos]

Hi,

I still can’t log in

Cheers

Operating system: Windows 10

[Vincenz Cavallaro]

fransisigos wrote:

Hi,

I still can’t log in

Cheers

Operating system: Windows 10

Same here…

Operating system: Windows 10

[Daniel Dermes]

BEST ANSWER

Hi guys,

Could you please try again now and let us know if it works for you?

Daniel Dermes - Web Development Manager
Toontrack

1

Thanked by: fransisigos

[fransisigos]

Working now for me! Thanks!

Operating system: Windows 10

[Doug Ashdown]

April 18 2022 Product manager won’t open or accept my correct password . I have uninstalled and reinstalled and still no joy

I had to update through Toontrack web site. What is happening? dougashdown@dougashdown.com

Operating system: Windows 10

[Karlheinz Semmelmann Semmelmann]

Product Manager won‘t accept password. Cannot log on.

Operating system: macOS Monterey (12)

[Ben McKnight]

I can’t log in to toontrack updater.

Operating system: macOS Monterey (12)

[Justus Dixon]

Hello,

 

Having the same issue here. Installed the product manager and tried logging in and it wouldn’t let me in. Tried making a new password and that didn’t work either.

Operating system: macOS Catalina (10.15)

[John]

Hi Justus,

I am logging out and in again here in the PM with no problems while on a train ride. I have alerted the webmaster but triple check that you are entering your credentials correctly.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Steve T]

Hello,

I encountered the same issue. It seems like a long going issue with toontrack.

I can login on the web but not on the Product Manager.

Operating system: Windows 11

[rixa]

Steve T wrote:

Hello,

I encountered the same issue. It seems like a long going issue with toontrack.

I can login on the web but not on the Product Manager.

Operating system: Windows 11

Our support team has replied to your email regarding this.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[dario.arco]

STILL NO FIX!!!!

Unfortunately, I am facing the very same issue.

Changing passwords, reinstalling – none has worked.

This is a huge problem – I cannot see how this is not a top priority issue,

as people simply cannot use the products that they payed good money for!

Operating system: macOS Sonoma (14)

[Steve T]

For sanity check: your local product manager has the correct username or email, right? (It seems to remember the username. So, sometimes a typo can go unnoticed.)

[Author]

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