Topic: Toontrack Product Manager won’t download some of my products

Viewing 4 replies - 1 through 4 (of 4 total)

Replied April 9, 2018 at 13:41 #2003728

Olof
Moderator

Hi,

I see you are having problems with TT206_EZdrummer2_Core_Libs_Update_WIN_111.zip and TT322_EZX_Post-Rock_WIN_100.zip. Please try this:
1. Pause the downloads.
2. Go to your download folder, rename TT206_EZdrummer2_Core_Libs_Update_WIN_111.zip.incomplete to BAD_TT206_EZdrummer2_Core_Libs_Update_WIN_111.zip.incomplete and rename TT322_EZX_Post-Rock_WIN_100.zip.incomplete to BAD_TT322_EZX_Post-Rock_WIN_100.zip.incomplete
3. Duplicate the two files (select them and press ctrl-c and ctrl-v) and rename the NEW COPIES to TT206_EZdrummer2_Core_Libs_Update_WIN_111.zip.incomplete and TT322_EZX_Post-Rock_WIN_100.zip.incomplete
4. Resume the downloads.

Olof Hermansson - Toontrack
Coder

Replied April 9, 2018 at 17:28 #2003733

Jean-Marc Boulier
Participant

Actually in the meantime I had to reinstall Windows once again. So I restarted it all from scratch and I have the same problem again, except I only tried EZdrummer2 for now. So I tried what you suggested (renamed, copied and renamed the duplicate) but after resuming the download it is still doing exactly the same thing.

Jean-Marc
Music producer & audio engineer
SoundWise

Replied April 9, 2018 at 17:38 #2003734

Olof
Moderator

What if you download the file from the website? (MY ACCOUNT > MY PRODUCTS > use web version > …) Can you then unzip it without errors?

Olof Hermansson - Toontrack
Coder

Replied April 10, 2018 at 05:06 #2003748

Jean-Marc Boulier
Participant

I checked the web version and it was saying that I have already downloaded EZ drummer 2, which wasn’t the case.

Anyway, I didn’t have to try this because after several attempts yesterday and today it finally worked.

Jean-Marc
Music producer & audio engineer
SoundWise
Author

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