Toontrack Product Manager not working in Windows 11

[cau.trindade@gmail.com]

I’ve been trying to run Toontrack Product Manager on my Windows 11 PC, but a window starts opening and crashes immediately in a fraction of second.

I’ve tried to uninstall and reinstall it, but it doesn’t work. Tried running as Administrator, but same thing.

I’ve also run the Windows Application troubleshooting, it checked the permissions and other issues, but didn’t work either.

I was able to record the screen and tun the video in 0.25 speed and was able to see whats in the quick screen that it opens and iage is attached.

Once it is crashing after showing a quick “checking for updates” I thought it may be the Firewall, so I’ve added a inbound/outboung rule allowing all access, but it didn’t work.

So, any suggestions ?

Thank you,

Carlos

Operating system: Windows 11

Topic

[Olof]

Do you get any .dmp file from the crash? I would guess that you have some 3rd party system extension that it crashes in, for example something for files/folders.

Olof Hermansson - Toontrack
Coder

[Karel Jedlicka]

Mám stejný problém, existuje řešení?

Karel

Operating system: Windows 11

[Olof]

Karel Jedlicka wrote:

Mám stejný problém, existuje řešení?

Karel

Operating system: Windows 11

Well, what is the problem?

Olof Hermansson - Toontrack
Coder

[Karel Jedlicka]

I Have a same problem as Carlos….

I’ve been trying to run Toontrack Product Manager on my Windows 11 PC, but a window starts opening and crashes immediately in a fraction of second.

I’ve tried to uninstall and reinstall it, but it doesn’t work. Tried running as Administrator, but same thing.

I’ve also run the Windows Application troubleshooting, it checked the permissions and other issues, but didn’t work either.

I was able to record the screen and tun the video in 0.25 speed and was able to see whats in the quick screen that it opens and iage is attached.

Once it is crashing after showing a quick “checking for updates” I thought it may be the Firewall, so I’ve added a inbound/outboung rule allowing all access, but it didn’t work.

Thanks…

Karel

Operating system: Windows 11

[Olof]

Is there no dialog saying that a dmp file has been created? If so, please attach the .dmp file here.

You may also find info about the crash in the Event Viewer application: Windows Logs > System.

Olof Hermansson - Toontrack
Coder

[Karel Jedlicka]

hello, everything was solved by reinstalling the profile in Windows. It works. Thank you for your patience…Karel

1

Thanked by: Olof

[Author]

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