In the last couple of weeks I’ve had problems with authorizations after installing New and updates. The response I recieve is > 2 many authorizations, so I checked my account and it only shows 2 checks in the blocks for each software, so how can there be to many authorizations. I’ve been with toontrack for some years with minor difficultys and I’ve had to move/ or reinstall the software on 3 computers during that time, till just recently I added one more computer, which makes 2 total computers I use. Now during this current authorization process, the only way to get support is by email no phone which is totally ridiculous and it takes 2 or more days for a response.
I’ve sent just about 6 emails and they have responded every time with the same response ( Go to FAQ on authorization ), I don’t think they ever read what I wrote, I just keep getting these robot responses and it becomes very frustrating and it seems they don’t care about the customers that have spent alot of money on there products.
Good customer service starts with phone support and not poor email communication support or the lack of irresponsibility. Most problems could be resolved within 5 min on a phone conversation.
I hope toontrack provides that phone number fairly soon, because you have one dis-satisfied customer at the moment.
