The “real” product is not installed – only a limited preview is installed

[Joe]

Hi, the Product Manager shows: The “real” product is not installed – only a limited preview is installed for my NEw York Studios Vol.3 SDX, used with my SD 2.0. I’ve gone through the process of downloading and installing several times but the Product Manager never shows the install has completed or moves on to authorization. From what I can tell, It looks like the update was installed in the directory I have for the SDX. The Sounds folder has been updated as of my attempt today and shows 17.27 GB for 13 items.

Can you please advise? THanks,

JoeM

Topic

[Olof]

Hi. Please click “Show Details” and then “Installation Info”. Does it show more than one path for the sound library? For which does it say “Preview”? (Maybe post a screenshot.)

You say the *update*… This issue can’t be resolved by installing an update, but by installing the full SDX.

Olof Hermansson - Toontrack
Coder

[Joe]

Hi Olaf, thanks for your reply and sorry for my late reply. I thought I had checked notify by email when an answer was posted but didn’t receive anything. I had an issue with my SD 2 some time ago and someone in support had me install all my files to my desktop to resolve it. Since then everything has worked fine except for this install and update. THeYes there are two paths indicated and the Preview is not located in the Desktop folder for my SL-NYVol3. Please see the screenshots you requested:

Thanks for your help,

Joe

[Olof]

Okay, so the second path is a preview installation. If you just get rid of that one, it will be alright. You can use that little menu to the right of where the second path is shown. First select Show in Finder and move the SL-NYVol3 folder that appears to trash. Then select Clear Path (or Remove Path maybe it’s called) from the same menu.

Olof Hermansson - Toontrack
Coder

[Joe]

Great, I’ll give it a try. BTW, I received an email notification of your post this time. Weird that I didn’t get one for your first post. I checked my spam folder and it was not there so I’m not sure what happened. Anyway, thanks for your help. I’m currently installing SD3. Once it is complete I’ll try what you suggested.

Regards,

Joe

[Author]

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