I usually don’t like badmouthing people, products and services, but hey, when it’s due, it’s due.
So I was having a problem where I use tap 2 find and the mouse click and the sample heard are out of sync, as well as the visual metronome in tap 2 find, which has to be completely ignored because it’s as dumb as a brick (I just focus on the metronome HEARD, which again doesn’t sync with what happens in tap 2 find).
em ailed support about this, and the first answer was ‘hi, lower the tempo’. Well, duh. I figured as much myself. So I wrote back that this didn’t address the issue I was having, and I got a reply of this type: ‘well, no one else is having this problem’.
That’s pretty idiotic. For even if it were true, what is it to me? No customer, after he buys a product, when a problem is present, some genius says ‘well, no one else has this problem’. The implication is : ‘You must be mad, there’s something wrong with you, not our product’.
And lo and behold, when I googled ‘ez drummer tap 2 find mouse sluggish’, surprise, surprise, people as far back as 2014 had this problem. No one else had this problem, uh?
I emailed my findings to ‘support’, however this time I just threw the reply in the bin without reading it. What’s the point? The last thing I want is reading dumb messages and wasting my time, let alone solving a problem.
Well, that was probably the only time I ever emailed the Toontrack support. My advice to Toontrack would be, instruct your ‘support’ people to not be glib and dim, as well as useless. Bye.
Signed
Are you using the DAW Reaper by chance?
EZD3 Tutorials | EZK2 Tutorials | Toontrack themed FB Group | Toontrack themed Discord Group
can you also provide some details about your computer; i.e. OS, processor, RAM, etc?
1
Thanked by: ShootieThe support answered to me a lot of times for different things from positive to negative
they always found a solution – advices
i had never problems with them because they are very cool and professionals
You like drums, iconic sounds and drum plugins ?
> Go and see my Youtube channel : check it out and subscribe !
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