Standalone version not installed (MacOS)

[illiptic]

Hi, I just bought EZdrummer, and after running the installer,...

Hi, I just bought EZdrummer, and after running the installer, the Standalone app isn’t installed.

I don’t have a Toontrack folder in my Applications folder, and it’s not in the launchpad either.

On the other hand, the VST works fine.

I’ve tried uninstalling / reinstalling, but nothing changes. I get the message at the end of the process saying that the stand-alone is in Apps/Toontrack, but it never actually happens.

Help!

P.S. I used to have the demo version, but ran the uninstaller (a couple times now).

Hi, I just bought EZdrummer, and after running the installer, the Standalone app isn’t installed.

I don’t have a Toontrack folder in my Applications folder, and it’s not in the launchpad either.

On the other hand, the VST works fine.

I’ve tried uninstalling / reinstalling, but nothing changes. I get the message at the end of the process saying that the stand-alone is in Apps/Toontrack, but it never actually happens.

Help!

P.S. I used to have the demo version, but ran the uninstaller (a couple times now).

Topic

[john_77]

tryed still same problm

[Scott]

john_77 wrote:

tryed still same problm

Please use the Toontrack Product Manager to install.

https://www.toontrack.com/product-manager/

Scott Sibley - Toontrack
Technical Advisor

[Gilberto Ruiz]

I have the same problem. I installed the program using Product Manager. I have Big Sur 10.13.6 on Apple Mini Mac I7 (2018). One technician from a store tried to help but no luck. I believe it has to do with the OS not compatible, or some update needed.

[John]

Hi,

there should be no problem using the Product Manager on Big Sur if you’re on Intel, and even if you have an M1, it should be fine running in Rosetta 2.
I’m running all current Toontrack products on Big Sur 11.3.1.

I’m curious, if you do not have Toontrack folder in Applications, where do you run the Toontrack Product Manager from?

And what does the Product Manager tell on the installation info tab for your product (which I assume is Ezdrummer 2)? Is it possible for you to provide a screen shot?

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Jerry Jones]

Apparently this is an ongoing issue, Toontrack hasn’t figured out a solution for. I’m having same issues after I had to reinstall Protools and I’ve done everything mentioned in the above threads. What now

My I Mac is practically brand new operating system Big Sur 11.

[Jerry Jones]

I need to take back my frustration about this issue because Toontrack contacted my wife the same day but she didn’t see it until the next day and they stayed with her until it was fixed.

 

At least Toontrack has awesome support team unlike Protools

1

Thanked by: Scott

[andyrtattoos]

Seems I’m having the same issue without fixing the issue, Is there a way to get a refund as Ive purchased this as a Christmas gift and its not going to be much fun if its not working. website doesn’t seem to have an easy contact form.

thanks and merry xmas to you all.

[Scott]

andyrtattoos wrote:

Seems I’m having the same issue without fixing the issue, Is there a way to get a refund as Ive purchased this as a Christmas gift and its not going to be much fun if its not working. website doesn’t seem to have an easy contact form.

thanks and merry xmas to you all.

You can contact Toontrack Support directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[andyrtattoos]

Thanks Scott, Finally its working as standalone but not in logic as an AU.

[Michael Pitcher]

This is happening to me as well, a fresh install mac pro 2019 intel w/Big Sur – I have tried to install / reinstall EZD2 many times, it completes saying that it is successful and that the stand alone was added to the application/toontrack folder (it was and is not) nor is it in launchpad.  The Product manager even says that the standalone is not installed.  I would include a screenshot but this site does not seem to be taking my captures – typical cmd/ctl/shift/4, but won’t take when I paste.  Any way I have tried to reinstall restart apply updates about ten times now, what gives guys, I have spent thousands with you.  This is disappointing and really annoying.  Time to talk to QA?  Fix this quickly, please.

• The post has been modified 2 times, last modified 2 years, 11 months ago by Michael Pitcher.

[Olof]

Michael Pitcher wrote:

This is happening to me as well, a fresh install mac pro 2019 intel w/Big Sur – I have tried to install / reinstall EZD2 many times, it completes saying that it is successful and that the stand alone was added to the application/toontrack folder (it was and is not) nor is it in launchpad.  The Product manager even says that the standalone is not installed.  I would include a screenshot but this site does not seem to be taking my captures – typical cmd/ctl/shift/4, but won’t take when I paste.  Any way I have tried to reinstall restart apply updates about ten times now, what gives guys, I have spent thousands with you.  This is disappointing and really annoying.  Time to talk to QA?  Fix this quickly, please.

• The post has been modified 2 years, 11 months ago by Michael Pitcher"> 2 times, last modified 2 years, 11 months ago by Michael Pitcher.

Click “Show Details” in Product Manager and start the installer for the latest software update (not the full installer). In that installer, click the “Customize” button. Does it give you an option for installing the standalone?

Olof Hermansson - Toontrack
Coder

[Michael Pitcher]

I got this to work.  What is being demonstrated here is familiarity blindness, if product managers think that there is anything intuitive about this install behavior (and the fix) they are wrong, fix the broken process with inaccurate output for the product installation with the Standalone failing to install but informing the user that it installed successfully. I am seeing this more and more in the industry (Are people losing the ability to read and sequentially track?).  The process to fix this behavior is to open Product Manager -> EZDrummer 2 -> show details -> select the latest update (EZdrummer 2 software up for macOS 10.10 or above) -> you may have to download or if the Download button is greyed out (probably from the previous download not being cleaned up) then click on the drop arrow next to the three lines to the right -> install (there is no “Customize” button here), then move through the procedure -> at the Installation Type step there is a “Customize” button and you can choose the plugins and/or standalone EZD2 for installation.  But you don’t have to do this, you can just proceed.  No update information is given at the end of the install but EZD2 is now installed -> verify in launchpad.    I really do like both EZD2 and SD3 but this user experience is broken and any Product Manager worth his or her salt would know this.  Treat your customers with respect and fix this in the next few sprints, as is it is a huge waste of our time.

• This post was modified 2 years, 11 months ago by Michael Pitcher.

[marianlicko]

I had same problem you have to reinstall your OS (don’t install Monterey, trust me). After when you install EZDRUMMER 2 it will instal VST, AU and standalone.

[sjohnsonsf]

As a fellow Developer and Audio Engineer, had this issue waste 2 hours of my time today after upgrading PTs and needing to complete a fresh reinstall of EZ Drummer.

THIS is the solution as the 10.10 installer seems to be the true installer. Toonracks Dev, Test, QA, and Product teams all suck. Will be switching to another product after testing some alternatives. Thanks for nothing,

[benaoogoo]

Hi all – its the 3rd May – Ezdrummer 3 is released. Why cant I access it on my product manager?

Thanks

[Author]

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