Song Writer Midi Pack displaying a “2” next to the serial number

[Matthew Darcy]

I’ve just purchased a collection of midi packs that I thought would be useful to me.

When I’ve come to install the Song Writers midi pack there is a “2” next to the serial number. From checking the forum and googling it appears I already have purchased this product and the “2” suggest I’ve just purchased a second one, however I only purchased the product because it didn’t look like I had purchased it before as it wasn’t showing in my available purchase history.

What does the 2 mean and have I actually purchased the same product 2 times ?

Thank you for your help.

Topic

[Scott]

Yes. It appears that you registered a Songwriter’s Drumpack on 2014-03-15.

Scott Sibley - Toontrack
Technical Advisor

[Matthew Darcy]

would it be possible to change this to say pack two ? as the only reason I purchased it again is because it wasn’t showing up in my available/purchased products page on the “my account” page

[Scott]

Make sure you’ve clicked the Show All Products button for your registered products in your account. See pic.

You will need to contact the retailer you purchased from for an exchange. I wouldn’t recommend the Songwriter’s Drumpack 2 as you’ve already registered that product as well. If you purchased from the Toontrack webshop, please contact them via this FAQ.

http://www.toontrack.com/faq/my-issue-is-not-covered-in-this-faq-what-next/

Scott Sibley - Toontrack
Technical Advisor

[Matthew Darcy]

This was purchased through the toontrack website, so I’ll use the FAQ – I do have show all products highlighted as I can see the other products Iv’e purchased, and the ones I don’t own are greyed out which is I why I purchased them.

thank you for clarifying songwiters pack 2 is also purchased as this is also greyed out for me, suggesting I’ve not purchased.

[Author]

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