"Software Update Required"

[thebasedrummer]

Hi! I just downloaded a Toontrack product for the very...

Hi!

I just downloaded a Toontrack product for the very first time. I then also downloaded the product manager but I always fail to install the product. When I’m trying to install the product it says that I need a software update for toontrack. But I just downloaded the newest version of the toontrack manager! What can I do?

Yes, I’ve already tried to uninstall and reinstall the manager.

 

Thanks!

• This topic was modified 5 years, 11 months ago by thebasedrummer.

Hi!

I just downloaded a Toontrack product for the very first time. I then also downloaded the product manager but I always fail to install the product. When I’m trying to install the product it says that I need a software update for toontrack. But I just downloaded the newest version of the toontrack manager! What can I do?

Yes, I’ve already tried to uninstall and reinstall the manager.

 

Thanks!

• This topic was modified 5 years, 11 months ago by thebasedrummer.

Topic

[Bigpete 2]

I just purchased the EZdrummer-Reggae, I downloaded the software but when trying to install I get an error saying “You need to upgrade your Toontrack software to the latest version before you can install this product” I only just bought the software, and downloaded it. Help!

Operating system: Windows 10

[Scott]

Bigpete 2 wrote:

I just purchased the EZdrummer-Reggae, I downloaded the software but when trying to install I get an error saying “You need to upgrade your Toontrack software to the latest version before you can install this product” I only just bought the software, and downloaded it. Help!

Operating system: Windows 10

EZXs are expansion packs that require a sampler to work. You need either EZD2 or S3 to load the expansion in.

Scott Sibley - Toontrack
Technical Advisor

[Mikelangelo]

Hi! How can I update Toontrack software? I tried to install “Made Of Metal EZX” and when I press “install” it slags me off saying: You need to upgrade your Toontrack software to the latest version before you can install this product.

So, how do I update my Toontrack software in order to install the program? Other option is of course to ask refund, but…

Operating system: Windows 10

[Scott]

Mikelangelo wrote:

Hi! How can I update Toontrack software? I tried to install “Made Of Metal EZX” and when I press “install” it slags me off saying: You need to upgrade your Toontrack software to the latest version before you can install this product.

So, how do I update my Toontrack software in order to install the program? Other option is of course to ask refund, but…

Operating system: Windows 10

EZXs are expansion packs that require a sampler to work. You need either EZD2 or S3 to load the expansion in.

Scott Sibley - Toontrack
Technical Advisor

[Mikelangelo]

Right. Then where do I get EZD2 or S3? And does it mean that I have to purchase them for the product I already purchased? Basicly; am I just wasting my money and not getting any working product here…?

[Scott]

Mikelangelo wrote:

Right. Then where do I get EZD2 or S3? And does it mean that I have to purchase them for the product I already purchased? Basicly; am I just wasting my money and not getting any working product here…?

Yes, EZD2 or S3 are separate products that would need to be purchased.

If you don’t have the full sampler, having just the EZX expansion is a waste of money yes.

Scott Sibley - Toontrack
Technical Advisor

[duotone_]

Am having problems accessing the Toontrack Product Manager today also, it was working OK 2 weeks ago, when I last used it to register some products.

When I click ‘Retry’ I get the same message

‘UPDATE PRODUCT MANAGER

Update check failed.

Connection could not be established.’

Operating system: Windows 8.1

[Patrick Doninger]

I have the same problem as duotone_ right now.

[Dawson87]

I am having the same problem. Says update needed to proceed, yet I just downloaded it. I need to know how to fix it and how to be able to download it. Not what needs downloaded.

Operating system: Windows 10

[Olof]

Dawson87 wrote:

I am having the same problem. Says update needed to proceed, yet I just downloaded it. I need to know how to fix it and how to be able to download it. Not what needs downloaded.

Operating system: Windows 10

It can be a misleading message because sometimes it means that none of the required products (samplers) is installed. Nashville EZX requires (like its product page says): “a working EZdrummer 1.4 (or above) or a Superior Drummer 2.3 (or above) installation.”

Olof Hermansson - Toontrack
Coder

[Aaron Cline]

Hello,

I have a registered copy of SD2 with the latest update (2.4.4) I bought an EZX expansion (Pop Punk)

I have checked everything and I get the Software Update is Required message. I do own a registered copy of Superior Drummer 2.

Is there anything I’m missing? SD2 works fine in Pro Tools.

((Mac 10.13.6))

Operating system: macOS High Sierra (10.13)

[Scott]

Aaron Cline wrote:

Hello,

I have a registered copy of SD2 with the latest update (2.4.4) I bought an EZX expansion (Pop Punk)

I have checked everything and I get the Software Update is Required message. I do own a registered copy of Superior Drummer 2.

Is there anything I’m missing? SD2 works fine in Pro Tools.

((Mac 10.13.6))

Operating system: macOS High Sierra (10.13)

That EZX requires EZD2 or S3
SYSTEM REQUIREMENTS.
3 GB free disk space, 2 GB RAM (4 GB recommended).

A working EZdrummer 2.1.8 or Superior Drummer 3.1.2 (or above) installation.

Scott Sibley - Toontrack
Technical Advisor

1

Thanked by: Aaron Cline

[Aaron Cline]

Awesome. So if I purchase the crossgrade to SD3, it can run the EZX expansion kits?

If so, that’s what I’ll do.

Operating system: macOS High Sierra (10.13)

[Scott]

Aaron Cline wrote:

Awesome. So if I purchase the crossgrade to SD3, it can run the EZX expansion kits?

If so, that’s what I’ll do.

Operating system: macOS High Sierra (10.13)

There is no longer an S2 to S3 upgrade option anymore. The cheapest way would be to purchase EZD2 which I’ve seen at $149 at places like Sweetwater. Plus, a free EZX with that purchase.

https://www.sweetwater.com/store/detail/EZdrum2–toontrack-ezdrummer-2-download

Scott Sibley - Toontrack
Technical Advisor

1

Thanked by: Aaron Cline

[Jamie sefton]

Hi,

I’m having the same issue. All updates are completed and EZX2 is saying “up-to-date” and “ready to use” in the TPM.

I get the “you need to update your toontrack drum sampler to the latest version before you can install this product” message but EZX2 is all up-to-date. The new expansion pack is downloaded but won’t install.

 

can you help?

regards.

Operating system: macOS Catalina (10.15)

[Author]

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