"Software Update Required"

[thebasedrummer]

Hi! I just downloaded a Toontrack product for the very...

Hi!

I just downloaded a Toontrack product for the very first time. I then also downloaded the product manager but I always fail to install the product. When I’m trying to install the product it says that I need a software update for toontrack. But I just downloaded the newest version of the toontrack manager! What can I do?

Yes, I’ve already tried to uninstall and reinstall the manager.

 

Thanks!

• This topic was modified 5 years, 11 months ago by thebasedrummer.

Hi!

I just downloaded a Toontrack product for the very first time. I then also downloaded the product manager but I always fail to install the product. When I’m trying to install the product it says that I need a software update for toontrack. But I just downloaded the newest version of the toontrack manager! What can I do?

Yes, I’ve already tried to uninstall and reinstall the manager.

 

Thanks!

• This topic was modified 5 years, 11 months ago by thebasedrummer.

Topic

[Olof]

beanland wrote:

Not sure if this is the same issue described above…

Ran Product Manager, and it tells me I need to update. However, I get a permission error as shown in the attached image.

Not the same issue, no. This means that files can’t be created in your download folder. Fix the permissions there or change the download folder in Product Manager preferences (and use “Move Downloads” to move incomplete downloads to the new location).

Olof Hermansson - Toontrack
Coder

1

Thanked by: beanland

[Josh]

Olof wrote:

Anonymous wrote:

I have SD3 installed and I am also having this issue installing my EZdrummer add ons. I have several EZdrummer packs that I can’t instal that say software update required. Either fix this, or give me cakewalked my 600$ in just the expansion packs alone! I was told that I do not need EZdrummer if I had SD3 and Sd3 runs the expansions. Mac OSX 10.14.4

Paul,

Please open Applications > Utilities > Terminal and paste the following commands there (the entire block of text at once):

/usr/libexec/PlistBuddy -c "Delete :SDIVersion" /Users/Shared/Toontrack/Preferences/com.toontrack.superior.superior2.plist
/usr/libexec/PlistBuddy -c "Add :SDIVersion string 2.5" /Users/Shared/Toontrack/Preferences/com.toontrack.superior.superior2.plist
echo

That should fix it. The SD 3.1.3 installer was supposed to do this but doesn’t because of a bug.

Note to others: These commands should only be used if you have installed Superior Drummer 3 on your Mac.

This worked for me, thank you!

[tataregis]

web shop midi affiche sofware update required  je ne comprend pas tou fonctionnait bien quel est le probleme  merci

Operating system: Windows 10

[Hasnain]

so, whats this company doing about update? ive bought 6 midi piano none of them installing…. what should I do…

Operating system: macOS Catalina (10.15)

[Scott]

Hasnain wrote:

so, whats this company doing about update? ive bought 6 midi piano none of them installing…. what should I do…

Operating system: macOS Catalina (10.15)

Ezkeys MIDI packs require an EZkeys Sound Instrument to work with. What EZkeys instrument do you have installed?

Scott Sibley - Toontrack
Technical Advisor

[Harry Young]

Hello,

 

I just purchased 4 expansion packs today. Two of them loaded with no problem and are functioning in my DAW but the other two says “software update required.” Where do you go to do that? I’ve gone rounds and rounds in circle on this and keeps taking me back to this page. Please advise.

 

Thank you,

Harry

Operating system: macOS High Sierra (10.13)

[Scott]

Harry Young wrote:

Hello,

 

I just purchased 4 expansion packs today. Two of them loaded with no problem and are functioning in my DAW but the other two says “software update required.” Where do you go to do that? I’ve gone rounds and rounds in circle on this and keeps taking me back to this page. Please advise.

 

Thank you,

Harry

Operating system: macOS High Sierra (10.13)

I see that you’ve downloaded from the website instead of through the Toontrack Product Manager. Please download the Product Manager and use it for checking for updates.

https://www.toontrack.com/product-manager/

Scott Sibley - Toontrack
Technical Advisor

[pablo rodriguez]

Hi, I have the same issue, I bought a bundle pack almost 4 years and everything worked fine but when I try to install a ezdrummer again I have the software update is required issue

Operating system: macOS Catalina (10.15)

[Scott]

pablo rodriguez wrote:

Hi, I have the same issue, I bought a bundle pack almost 4 years and everything worked fine but when I try to install a ezdrummer again I have the software update is required issue

Operating system: macOS Catalina (10.15)

EZXs require either EZD2 or S3. I don’t see either registered to your account. That is why you are getting the error.

Scott Sibley - Toontrack
Technical Advisor

[pablo rodriguez]

Thanks Scott, I purchased a bundle pack with the order #1273347 was placed on July 8, 2017 and is currently Completed. And I have installed in my old PC and is running well, but I need to install in a second PC and I can’t, how can I see my serial number because I can’t see on Product Manager, could you support me searching my license in my old PC?

Operating system: macOS Catalina (10.15)

[Scott]

pablo rodriguez wrote:

Thanks Scott, I purchased a bundle pack with the order #1273347 was placed on July 8, 2017 and is currently Completed. And I have installed in my old PC and is running well, but I need to install in a second PC and I can’t, how can I see my serial number because I can’t see on Product Manager, could you support me searching my license in my old PC?

Operating system: macOS Catalina (10.15)

That order number shows only one product, Metal Machine EZX and it is registered to your account.

Do you have more than one account that you have EZD2 registered to?

Scott Sibley - Toontrack
Technical Advisor

[pablo rodriguez]

No, I have just one account, when I install from PM I don’t had any issue with my EZ2!

Operating system: macOS Catalina (10.15)

[Scott]

pablo rodriguez wrote:

No, I have just one account, when I install from PM I don’t had any issue with my EZ2!

Operating system: macOS Catalina (10.15)

Like I said, you don’t have EZD2 registered to your account.

You have EZmix2 but you are asking about the Metal Machine EZX which is an expansion pack for EZD2 and not EZmix2.

Scott Sibley - Toontrack
Technical Advisor

[pablo rodriguez]

I understand, I purchased EZD2 in a Bundle pack with EZx Metal Machine, on July 8 2017, could you validate yours offers enabled at this date and validate my order, because I have running well my EZD2 with EZx Metal Machine in my old PC and thanks for your support and comprehension.

Operating system: macOS Catalina (10.15)

[Scott]

pablo rodriguez wrote:

I understand, I purchased EZD2 in a Bundle pack with EZx Metal Machine, on July 8 2017, could you validate yours offers enabled at this date and validate my order, because I have running well my EZD2 with EZx Metal Machine in my old PC and thanks for your support and comprehension.

Operating system: macOS Catalina (10.15)

You’ll have to contact Toontrack directly via the Contact Support button in the FAQ below. I see your invoice from July 8 2017 but the only product on the invoice is the Metal Machine EZX. If you have an invoice showing EZD2 as well as Metal Machine was purchased, please attach it to your support ticket when you contact them.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Author]

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