So i used axe9@verizon.net but cannot download EZ Drummer 2 after Registering it

[vperri]

I get a source file not found. I did delete EZ drummer Lite 64 bit directly before loading it as I got a message about EZD already being installed. Please help would like to start using this software. Thanks

Topic

[Scott Eshleman]

did you DELETE or UNINSTALL EZDrummer Lite???

what OS & hardware are you using?
The more information you include, the more likely the answer you will receive will be pertinent and to the point.

[Scott]

Are you getting error 1311 or 1309? Are you extracting the installer folder before running the installer?

Scott Sibley - Toontrack
Technical Advisor

[vperri]

1311 and yes I deleted the lite right before I hit the install after the 10 minute download I thought it would help not hurt I am running Windows 8 on a Lenovo laptop I hope this is enough info I’m not all that computer literate. it would also be nice to use my main email not sure why it’s demanding I use an email that I used the demo on. Thanks

[vperri]

also no I am NOT extracting as far as I know I don’t know what that would be for I just try to run the installer and I get to 1311 error I deleted the lite because its stated something about there’s already a folder with this name so that is why I thought I better delete it. It also looks like i could have saved cash since i had lite but i had no idea only that i had a demo of ez drummer for 10 days before i had an interface to test it. Sorry for all the information.

[Scott Eshleman]

you must extract the contents of the ZIP file before attempting to run the installer.

please refer to this FAQ for details
http://www.toontrack.com/faq/im-getting-error-1311-when-installing-on-pc/
http://www.toontrack.com/faq/im-getting-error-1308-1309-when-installing-on-pc/

PS. as you have admitted to being computer illiterate,
please know that you should always try to UNINSTALL programs that you no longer wish to use,
either using the publisher’s provided uninstall program or Window’s Control Panel.
Never simply delete a program. It’s almost never that easy.

[Scott]

In addition, please see this FAQ on how to install Ezdrummer 2.

https://www.toontrack.com/faq/installing-ezdrummer-2-pc/

If you have multiple accounts, please use the Contact Support button at the bottom of the FAQ to contact support so they can merge your accounts into one.

Scott Sibley - Toontrack
Technical Advisor

[vperri]

ok I will read up on this step. i never have problems installing or deleting other software and do indeed delete programs as you have stated not sure of any other way to do those tasks. Thanks

[vperri]

i take it i am stuck with email i tried demo with so please delete the vperri6@verizon.net user as i cannot use it. Thanks

[vperri]

Thanks for reply i will contact them to merge my account.

[vperri]

Ok, I extracted the zipped files and although very, very slow software appears to be downloading. I usually do no have to do this step to download but I guess this is a huge file. Thanks

[vperri]

Thank you so much for your help !!!!!

[Author]

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