Serial number issue

[Hans]

Dear reader,
Last Saturday I bought Superior Drummer 3 from my music store here in the Netherlands. Since Saturday I am trying to download the new Superior Drummer. I installed your product manager, I already have a Toontrack account, when I use register new product to download Superior Drummer it says that serial number is already used by another account. Am I doing something wrong here??
Please help.
Hans Beljaards

Topic

[Scott]

Please contact Toontrack Support directly via the Contact Support button in the FAQ. Provide them with your S3 serial number and they can verify that is already in use and can tell you what the next steps are.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Hans]

I tried the contact support a few times now…..

Rgrds,

Hans

Something went wrong! Your post may have timed out or been duplicated. Please try posting the form again or get in touch with our support through our support forum at this link. (Error code: )

[Scott]

I’ve contacted Toontrack about the support ticket issue.

In the meantime, have you contacted the seller regarding the serial number? I know it’s not much help, but there isn’t much for forum support to do regarding serial number issues.

I’ll let you know when the ticket situation is solved.

Scott Sibley - Toontrack
Technical Advisor

[Hans]

Yes, I’ve sent Bax Shop four emails now….. Also talked to them on the phone, they said they would contact you. I already paid the 331 euro, so why hurry.

[Author]

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