SD3 crashing and still no no SD3 support forum

[Richard Kitt]

Hi

A whiile back I raised the issue that there was no support forum for SD3, well not one I can access as the only link I found denied me access. So now I have an issue with SD3 crashing in Reaper and have a dump file to upload but still no dedicated SD3 support forum so I am back to the pre-sales one – so can some one at Toontrack please sort this out, I mean SD3 has been out for a while now and I am sure I am not the only person with problems, in the meantime where do I send my dump file to. Thanks.

Just in case I have uploaded it here.

Topic

[Chris Wickens]

You’re not alone, after spending this much on a piece of software I expect them to have some sort of support forum.

I guess they only care if you’re about to buy it, after that you’re on your own!

[Scott]

@Richard Kitt said:
Hi

A whiile back I raised the issue that there was no support forum for SD3, well not one I can access as the only link I found denied me access. So now I have an issue with SD3 crashing in Reaper and have a dump file to upload but still no dedicated SD3 support forum so I am back to the pre-sales one – so can some one at Toontrack please sort this out, I mean SD3 has been out for a while now and I am sure I am not the only person with problems, in the meantime where do I send my dump file to. Thanks.

Just in case I have uploaded it here.  

I’m sorry you are having trouble accessing the Support Forums. From the last post you made regarding access, you posted that you had access all sorted.

If that is not the case, please contact Toontrack directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

I would first recommend updating S3 to the latest version as your dump is showing version 3.0.2 and not 3.0.3.

Scott Sibley - Toontrack
Technical Advisor

[Scott]

@Chris Wickens said:
You’re not alone, after spending this much on a piece of software I expect them to have some sort of support forum.

I guess they only care if you’re about to buy it, after that you’re on your own!  

If you are having difficulty accessing the S3 Support Forum, please contact Toontrack directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Richard Kitt]

Hi

Sorry for the confusion – when i said it was sorted I was referring to the issue that I raised regarding being unable to install the last part of SD3 for which I was given a work around that I had to modify slightly to get to work, but as I said I did get it to work, the install that is. I raised the issue regarding the SD3 forum at the same time, as I found out when I tried to report the problems I was having that I could not access the link I found for the forum neither was there one listed along with the other forums, if you see what I mean.

Anyway I will download the latest version, Reaper has just crashed again and that never used to happen, at least very rarely, before installing SD3.

I will contact support via the link given re access to the SD3 support forum.

[Richard Kitt]

Just to say that the last Reaper crash was caused by Kontakt 5, apologies for jumping to the wrong conclusion.

[Author]

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