SD 2.0 verification issue

[Felix.Shoemaker]

Hey, i need a little help. first of all i find it a bit dissapointing when i email the support directly and never get any answer. for a product you payed for it shouldn’t be like this. Anyway, thats the reason why i try this forum here now. here is the Story:

3 Years ago i purchased a Superior 2. + The Metal Foundry. I registred everythings here on the Toontrack webpage after creating an account with Toontrack. I worked with it and all was fine. Then i have a 2 years break from music but now i want to continue. So i was going to set everything up again. Meanwhile i have a new computer. So i installed my Logic Pro software on my macbook and also SD 2.0. But when i wanna use it it asks me to verify my software. And there is the problem; after 2 years of not using it i can´t acces the email account anymore which i used to sign in into toontrack. Yahoo also wants me to verify by phone number but i don.t have that phone plan from that days anymore. So far trhere is no chance for me to use my software unless Toontrack is helping me out of the Situation or anybody else is knowing some kind of solution.

So, i have original Software here, purchased with my credit card 3 years ago and i can´t use it anymore because i can´t access the old email accoun´t anymore to receive my verification code from Toontrack. Please help! Thank you!

Topic

[Scott Eshleman]

You only have to register any Toontrack product to your Toontrack account once.
After installing & opening Superior2 on your new computer, it’s been awhile for me but as I recall,
you are then prompted to authorize the new installation on your new computer.
To do that, you’ll need your old Toontrack account username & Toontrack password.
While this is typically an email address, you won’t need to access your old email account for an email or registration code.
Toontrack Support can transfer your product registrations from your old Toontrack account to a new one, if necessary.

[Felix.Shoemaker]

Thank you for your answer. This is what I tried and the old Toontrack account also was not in use for two years. So I tried to login there and I really couldn’t remember the password. Well and password reset wouldn’t work cause I can’t get into the Yahoo account. See the dilemma? What can I do?

And btw; Toontrack obviouslt don’t care because the support ever even answered my email. A shame.

[Scott Eshleman]

@Felix.Shoemaker said:
And btw; Toontrack obviouslt don’t care because the support ever even answered my email. A shame.  

Sorry to hear that. That has not been my experience with Toontrack Support.
I guessing that you used the ‘Contact Support’ form, posted at the bottom of every FAQ:

https://www.toontrack.com/faq/how-do-i-contact-support/

[Scott]

@Felix.Shoemaker said:
Thank you for your answer. This is what I tried and the old Toontrack account also was not in use for two years. So I tried to login there and I really couldn’t remember the password. Well and password reset wouldn’t work cause I can’t get into the Yahoo account. See the dilemma? What can I do?

And btw; Toontrack obviouslt don’t care because the support ever even answered my email. A shame.  

I’ve contacted my support colleague and they should be contacting you. They did reply to your support ticket but apparently the correct email address was not submitted in the support form which is why you never received a reply.

Scott Sibley - Toontrack
Technical Advisor

[Author]

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