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Ridiculous slow download speed

Product Manager
Viewing 13 replies - 16 through 28 (of 28 total)
  • Replied March 7, 2023 at 20:19 #3063429
    80sMetalDude
    Participant

    Bought software in 2018 and here we are in 2023 and same problems.   I have 1.2gbs internet downloading 100Kbs after the first installs went fast.   WTH its like Toontrack is deciding IVE DOWNLOADED MY QUOATA for the day????  I’m your customer you dont throttle your customers …..

    Replied April 7, 2023 at 20:06 #3077288
    CCbailey
    Participant

    Lol at my 1.8mb download speed right now…

    • This post was modified 1 year, 8 months ago by CCbailey.
    Replied May 29, 2023 at 10:25 #3102485
    ted lott
    Participant

    Why on earth is it saying over 1000hours to download?! Who has that kind of time?

    Replied May 29, 2023 at 17:16 #3102560
    ted lott
    Participant

    Well I’ve attempted to contact toontrack and all I got in return was an automated reply which was no help at all. Looks like I only have another 680 hours to go.

    Replied January 1, 2024 at 05:05 #3197973
    AVGHunter_07
    Participant

    I am running high speed fibre optic internet directly connected to my pc. day three and three products to go. unacceptable service! the downloads are slower than slow.

    Replied January 26, 2024 at 22:54 #3206962
    JPJapes
    Participant

    I have a 1GB/s download connection (currently running at 776Mb/s) yet downloads from toontrack are currently running at 4 – 5Mb/s. This is dire guys, what is wrong with your servers?

     


    Operating system: Windows 10
    Replied February 4, 2024 at 00:50 #3210085
    Roland Burt
    Participant

    I am, right now, downloading at 299 KB/s. Yes, KBS. You read that correctly. This is a joke. Thought something was up with my router and I am on wifi. But Speedtest shows 20MB. 127 hours to download. I was getting 1.5MB and it dropped suddenly and has not come back. Restarting download does nopt help. Thought I would play with this new library tomorrow. Maybe in 5 days? LMAO. This is untenable.

    UPDATE: It did speed up after several hours. Getting around 8MB/s which is better but not great. We’ll see how long it holds up.


    Operating system: macOS Sonoma (14)
    Replied April 29, 2024 at 03:53 #3246071
    palm_nantawat
    Participant

    I have the same problem as you. I think this problem has been fixed. But it hasn’t been fixed yet. I don’t understand why Toontrack doesn’t expand their servers.

    Replied May 28, 2024 at 06:03 #3254886
    ArmedNDaverous
    Participant

    I’m plugged in via Ethernet cable directly into my modem and its the same speed for WiFi.  My internet service is fine, no problems with anything else.

    Around 4 MB/s is the highest download speed it’s gotten up to.  And then it’s goes right back down and fluctuates all over, never staying at a good speed for long.  180 GB sample library.  After 7 hours it’s barely 1/3 of the way.

     


    Operating system: macOS Ventura (13)
    Replied December 1, 2024 at 14:17 #3334424
    Ralph Uwe Konrath
    Participant

    Download State of the Art SDX since 20 hours, and there is a message “508 h remaining”!!! It is easy to sell the products, but the customers need a service to use their products.


    Operating system: Windows 11
    Replied 2 weeks ago #3343350
    Jason Smith
    Participant

    I’ve got to say, based out of South Florida, USA and things are running at a meager 11MB/s on my 1.2Gb line (150MB/s). On the same computer I’m getting speedtests to Sweden at 450Mb/s(56MB/s).  So, we can’t even blame it on the distance, assuming that Toontrack has their servers based near their HQ. Would love to see Toontrack do better here.

     

    On a positive note, they’re very responsive and am mostly happy with their product support.

    Replied 2 weeks ago #3343402
    John
    Moderator

    Hi Jason,

    you wouldn’t be downloading from Sweden but the server nearest to your location. If you keep having download speed issues with PM, better contact Toontrack Support directly to investigate if there’s something that can be solved in the Toontrack end.

    BR,
    John

    John Rammelt - Toontrack
    Technical Advisor

    Replied 1 week ago #3350981
    jn12321
    Participant

    i encountered an issue with the download and got a little to carried away with myself, the post should be removed now. sorry for the jpeg i cant remove that.


    Operating system: Windows 10
    • This post was modified 1 week ago by jn12321.
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