Reset authorizations

[kamori]

Hello I have several products where I have used up...

Hello I have several products where I have used up all of my auths. Could these please be reset? Superior drummer, Ezdrummer 2, and the DFH EZX. Thank you!

Hello I have several products where I have used up all of my auths. Could these please be reset? Superior drummer, Ezdrummer 2, and the DFH EZX. Thank you!

Topic

[pascal schefferzick]

Hello Scott
I’ve just bought SD 2 and roots sticks at Yvan Vaillant
Can you transfert the licences to my account please?
Thank you for all
PS

[Scott]

@pascal schefferzick said:

Hello Scott
I’ve just bought SD 2 and roots sticks at Yvan Vaillant
Can you transfert the licences to my account please?
Thank you for all
PS

You should receive serial numbers from the dealer you purchased from. With the Superior Drummer products you should also receive the DVDS from them also. You will then need to register them to your Toontrack account.

Scott Sibley - Toontrack
Technical Advisor

[YvanVaillant]

@Scott
No i’m Yvan Vaillant and i just sell Superior drummer to pascal schefferzick. But the licence is to my account and i need to transfert it to Pascal account.
Thanks.
Yvan Vaillant

[Scott]

@YvanVaillant said:

@Scott
No i’m Yvan Vaillant and i just sell Superior drummer to pascal schefferzick. But the licence is to my account and i need to transfert it to Pascal account.
Thanks.
Yvan Vaillant

Ok.

Please see this FAQ and contact Toontrack directly via the Contact Support button.

http://www.toontrack.com/faq/transfer-of-license-and-multiple-installs-important-information/

Scott Sibley - Toontrack
Technical Advisor

[Jonas Ahnbrink]

Hello, Could you please reset my inactive authorizations on my account?
Thanx!!

[Scott]

@overdrive72 said:

Hello, Could you please reset my inactive authorizations on my account?
Thanx!!

You only have 1 inactive authorization. Please contact us again when you’ve reached your limit of 4.

Scott Sibley - Toontrack
Technical Advisor

[pascal schefferzick]

HI
@Scott
Activation failed for my 2nd computer (invalid code)
Thanks for answer

[pascal schefferzick]

It works
Many Thanks

[Scott]

@pascal schefferzick said:

HI
@Scott
Activation failed for my 2nd computer (invalid code)
Thanks for answer

If you are authorizing a second computer, you can’t use the same authorization that you used on the first. You need to create a new authorization.

Scott Sibley - Toontrack
Technical Advisor

[Trevor Cartwright]

Could I have my Inactives deleted please? Thanks!

[Scott]

@BadCat9 said:

Could I have my Inactives deleted please? Thanks!

Let us know when you’ve reached 4 authorizations total on any of your products and we will reset them. You’ve only used 2 on a few of them.

Scott Sibley - Toontrack
Technical Advisor

[jeremyprice]

Hello, I have had to return multiple Macs and need a reset on authorizations for EZdrummer and Metal Machine please.

[Trent_11]

can you reset my authorizations?

[Scott]

@Trent_11 said:
can you reset my authorizations?  

This was already done via tech support a few minutes ago.

Scott Sibley - Toontrack
Technical Advisor

[GADeuvall2000]

Hey guys, I have a question to ask in regards to updating a computer with new hardware.

 

On my desktop, I installed all my products that I had at the time, then  I upgraded the HDD and with that did a complete fresh install of Windows plus my Toontrack software. and had to reactivate everything.

 

Additionally, I purchased a laptop and installed my products and activated them on it, however, it wasn’t strong enough, so I ended up selling it after uninstalling and formatting the HDD.  I deactivated everything on the TT website.   I purchased a new laptop and installed my products on it, but am about to upgrade the HDD on it which means I will most likely be doing a fresh install of Windows on it and reinstalling my software.

 

Does installing to the same computer with a new HDD count towards one of the four activations?  If so, can I reset these? leaving my current in tact?

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