Remove authorizations

[Boyko Dimitrov]

I have de-authorized everything but need all slots cleared. Please remove all my authorizations and free up all the sluts . Need to re-authorize. Thanks for letting me buy you software.

I have used the “contact support” form too…three times. All i get is an automated replay telling me to, guess what…to go to the support page,,.
where i could use the “contact support” form. One more time.
Ironically it is us, who have payed for this software that have to go thru this bs. Not nice at all.
Some years ago the authorization and de-authorization process were much better. I didn’t have to inform Toontrack about my name, OS, and check this out-a reason why i want the slots cleared! And and top of everything there is a “Math Required” box under this text field, where i can answer that 5+9=14 or i can not submit this request!?

I keep my fingers crossed that you will help me now

1

Thanked by: Michael Johnson

Topic

[Scott]

They are already cleared and removed.

Scott Sibley - Toontrack
Technical Advisor

[Bohdan Kalawur]

I have de-authorized and need to free up slots. I got a new Macbook Pro and am unable to get my Superior Drummer. Says to contact support to free up slots.

[ralphT]

Hi

I am installing toontracks software and I  have a message that I have too many authorizations. What next?

[John]

Hi ralphT,

I cleared your old Inactive Auths.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Gary Tierney]

I need the same help! I have nothing authorised, but it says Ive used them up… Please remove them all so I can re authorise my current computer.

[Scott]

Gary Tierney wrote:

I need the same help! I have nothing authorised, but it says Ive used them up… Please remove them all so I can re authorise my current computer.

I’ve removed all inactive authorizations. It seems you used all 4 authorizations in a month. Were you having computer issues?

Scott Sibley - Toontrack
Technical Advisor

[Gary Tierney]

Hi

Thank you so much – This has fixed all the issues.

Yes, I had to replace the same iMac 3 times as Apple kept shipping me faulty models. I don’t think I deauthorized them which caused the issue.

I also have a laptop with them authorised on for mobile work which I removed but then count re authorise.

Are 4 authorisations the limit at the same time?

I have a studio, home, mobile (laptop) and I share with my band mate drummer who I send the projects to to work on. I would also like the bass player and second guitarist to have them to work from the projects too – how do I get extra licenses?

Best Regards

[Scott]

Gary Tierney wrote:

Hi

Thank you so much – This has fixed all the issues.

Yes, I had to replace the same iMac 3 times as Apple kept shipping me faulty models. I don’t think I deauthorized them which caused the issue.

I also have a laptop with them authorised on for mobile work which I removed but then count re authorise.

Are 4 authorisations the limit at the same time?

I have a studio, home, mobile (laptop) and I share with my band mate drummer who I send the projects to to work on. I would also like the bass player and second guitarist to have them to work from the projects too – how do I get extra licenses?

Best Regards

Your license is a single user (you) license that allows 2 computers to be authorized at one time with a total of 4. Then you ask Toontrack to free up slots and they remove them.

If your band mates would like the Toontrack products, they will need to purchase their own, individual licenses.

Scott Sibley - Toontrack
Technical Advisor

[jdobbs]

I don’t see Easy Drummer 2 on my Toontracks page.  I can not install to my current computer.  Can you please remove my authorizations so that I may use the product I bought over 5 years ago; if you think this is the problem.  It probably is, since I even tried to install from a safe file on my backup drive.  duquemaan@outlook.com

• This post was modified 3 years, 10 months ago by jdobbs.

[Scott]

jdobbs wrote:

I don’t see Easy Drummer 2 on my Toontracks page.  I can not install to my current computer.  Can you please remove my authorizations so that I may use the product I bought over 5 years ago; if you think this is the problem.  It probably is, since I even tried to install from a safe file on my backup drive.  duquemaan@outlook.com

• This post was modified 3 years, 10 months ago by jdobbs.

You currently have 1 authorization active and you can authorize your new computer without having any removed. Please authorize your new computer from the Toontrack Product Manager.

Scott Sibley - Toontrack
Technical Advisor

[Darrin Cranney]

I am in the same boat. Only used two authorizations.  I removed one on my main Mac so I can authorize on a new Mac mini and was told I had reached a limit and suggested contacting support. Support tells me they are a week out from responding to this.  Ridiculous if you are in the middle of a session as I am.  Please allow me to use the software that I paid for in good faith in a timely manner.

• This post was modified 3 years, 5 months ago by Darrin Cranney.

[Scott]

Darrin Cranney wrote:

I am in the same boat. Only used two authorizations.  I removed one on my main Mac so I can authorize on a new Mac mini and was told I had reached a limit and suggested contacting support. Support tells me they are a week out from responding to this.  Ridiculous if you are in the middle of a session as I am.  Please allow me to use the software that I paid for in good faith in a timely manner.

• This post was modified 3 years, 5 months ago by Darrin Cranney.

I’ve removed all inactive authorizations. You should be all set.

Scott Sibley - Toontrack
Technical Advisor

[Darrin Cranney]

Thank you for the quick turn around. Although I don’t understand why a company with such great products would use this system of authorization I appreciate the quick response. Thank you.

[Michael Johnson]

Hi

 

I’ve purchased a new PC and need to remove all the authorizations on my old PC. The computer name listed on the old PC in the Produc Manager is SEGUE.

Thanks.

[Scott]

Michael Johnson wrote:

Hi

 

I’ve purchased a new PC and need to remove all the authorizations on my old PC. The computer name listed on the old PC in the Produc Manager is SEGUE.

Thanks.

You have only active authorizations. You can manually remove them yourself from the Toontrack Product Manager. You can freely add and  remove 4 before support needs to delete any

Scott Sibley - Toontrack
Technical Advisor

[Author]

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