Re-authorization curse after updgrade from Windows 7 to Windows 10.

[Dan Maynard]

I changed my OS from Windows 7 Pro to Windows 10 Pro. No hardware changes, same CPU, same Motherboard, same everything. I had to re-authorize everything except Superior Drummer. Curious why an OS change/upgrade would trigger re-authorization. I am using Toontrack software on a single computer only
Please reset everything back to one authorization.
Thx!

Just A Simple Guitar Player

Topic

[Dan Maynard]

Since no one has responded to my concern, maybe support could answer this question! How do I tell which is the most recent authorization so I can delete the older one

Just A Simple Guitar Player

[Scott]

I can’t tell you why Windows shuffled the order of your hardware around when you upgraded from Windows 7 to Windows 10. Sometime things happen that are out of Toontrack’s control in regards to system updates.

I will remove your inactive authorizations. When I authorize a new system I make sure I create a Computer Description that indicates a date or, at least, clearly shows the OS. For example, my studio computer is named ’64-bit Win7 Studio Computer’.

Scott Sibley - Toontrack
Technical Advisor

[Dan Maynard]

Thank you. Normally I do keep the information. I don’t know why I didn’t this time, I guess because I didn’t change anything and expected the computer ID to not change and let my frustration overcome my reasoning. Hopefully this will be a good tip for other users.
Thanx again.

Just A Simple Guitar Player

[Scott]

The different computer IDs have been forwarded to Toontrack programmers and they can hopefully figure out why an authorization retrigger occured.

Scott Sibley - Toontrack
Technical Advisor

[david wright]

I get the same issue

I have upgraded from Windows 7 to Windows 10 and the Toontrack authorisation system now won’t recognise my current Computer ID so although I can use EZ Drummer 1 locally I cannot use anything else.

The error message is

Invalid computer ID. Contact support for help.

And the computer ID was fine yesterday.

Regards

[Author]

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