Purchase does not show up

[annitdras]

Hello!

I purchased EZDrummer and received paypal payment confirmation, however my product does not show up anywhere? Neither on the website nor in the Product Manager?

Any help is much appreciated

A.

Operating system: macOS Mojave (10.14)

• This topic was modified 4 years, 9 months ago by annitdras.

Topic

[Scott]

Did you receive an email order confirmation from Toontrack? It should contain the serial number for your purchase that you can enter into your Product Manager. It could have been marked as spam so it may be in your spam folder.

Scott Sibley - Toontrack
Technical Advisor

[annitdras]

I did not receive any email from Toontrack, also not in the Spam folder. Very strange. Even though I received a payment confirmation from Paypal, nothing was deducted from my account, as of yet. I now suspect a Paypal issue. I will wait a few more days, maybe it is just slow. In case that nothing changes, I guess I am contacting Paypal?

 

Regards

[Scott]

You can contact Toontrack Support directly via the Contact Support button in the FAQ below. They deal with the webshop orders. Perhaps they can get it sorted quickly.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[annitdras]

Thank you!

[Stylish3]

Very strange. Even though I received a payment confirmation from Paypal, nothing was deducted from my account, as of yet. I now suspect a Paypal issue

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[Author]

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