product serial number

[GregThornton]

I have logged on, downloaded product manager, when I go...

I have logged on, downloaded product manager, when I go to register the product (ezdrummer) it asks for a serial number, this has never been provided.

I have logged on, downloaded product manager, when I go to register the product (ezdrummer) it asks for a serial number, this has never been provided.

1

Thanked by: spartan01

Topic

[William Studios]

I have product serial number from Sweetwater, I have created an account. I cannot find register tab in product manager to enter it.

 

Please advise,

 

William

Operating system: macOS High Sierra (10.13)

[John]

Hi William,

 

up in the left corner of the Product Manager interface there’s a blue button labeled ‘Register new product’.

Please click and enter the serial.

 

BR,

John

John Rammelt - Toontrack
Technical Advisor

[Jaddison13240000]

Can someone help me. I just bought Ezkeys but haven’t received any email or information to register it.

 

Thanks

[Scott]

Jaddison13240000 wrote:

Can someone help me. I just bought Ezkeys but haven’t received any email or information to register it.

 

Thanks

Where did you purchase from? I don’t see an order from the Toontrack webshop with your email address.

Scott Sibley - Toontrack
Technical Advisor

[Jaddison13240000]

I used my email as a guest. I used the toontrack website. It all went through as it says on my bank account

[Jaddison13240000]

[Scott]

Jaddison13240000 wrote:

I used my email as a guest. I used the toontrack website. It all went through as it says on my bank account

Without a name, e-mail, or order number I can’t do much on a forum.

Please contact Toontrack Support directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Jared Diehl]

Hello,

I have just made a purchase for ezdrummer  (and two expansions) and am having the same issue as previous customers. It seems this is a broken process of yours. Please remedy the situation and send me my serial number(s) to the email I registered my user account and purchased the product with. This is pretty ridiculous and I don’t intend on purchasing more from Toontrack.

1

Thanked by: Ed61

[Scott]

Jared Diehl wrote:

Hello,

I have just made a purchase for ezdrummer  (and two expansions) and am having the same issue as previous customers. It seems this is a broken process of yours. Please remedy the situation and send me my serial number(s) to the email I registered my user account and purchased the product with. This is pretty ridiculous and I don’t intend on purchasing more from Toontrack.

I have resent your order details. Please make sure it’s not getting caught in your email spam filter.

Scott Sibley - Toontrack
Technical Advisor

[abel 18]

plc can you help. you give serial

[vivid man11]

I need my serial number to register product can someone contact me.

[Scott]

vivid man11 wrote:

I need my serial number to register product can someone contact me.

If you purchased your product from the Toontrack webshop, please contact them directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Gauge]

Hello, I purchased a Drum midi pack today but haven’t received a serial number.

Operating system: macOS Mojave (10.14)

[Scott]

Gauge wrote:

Hello, I purchased a Drum midi pack today but haven’t received a serial number.

Operating system: macOS Mojave (10.14)

If you purchased your product from the Toontrack webshop, please contact them directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Gauge]

I tried contacting them, but it’s asking me for a serial number, which I still haven’t received. And nothing’s showing up in my account. But I can assure you that I bought the 21st Century Metal midi pack this afternoon.

Operating system: macOS Mojave (10.14)

[Author]

Replies