product serial number

[GregThornton]

I have logged on, downloaded product manager, when I go...

I have logged on, downloaded product manager, when I go to register the product (ezdrummer) it asks for a serial number, this has never been provided.

I have logged on, downloaded product manager, when I go to register the product (ezdrummer) it asks for a serial number, this has never been provided.

1

Thanked by: spartan01

Topic

[William Studios]

I have product serial number from Sweetwater, I have created an account. I cannot find register tab in product manager to enter it.

 

Please advise,

 

William

Operating system: macOS High Sierra (10.13)

[John]

Hi William,

 

up in the left corner of the Product Manager interface there’s a blue button labeled ‘Register new product’.

Please click and enter the serial.

 

BR,

John

John Rammelt - Toontrack
Technical Advisor

[Jaddison13240000]

Can someone help me. I just bought Ezkeys but haven’t received any email or information to register it.

 

Thanks

[Scott]

[postquote quote=2479712][/postquote]

Where did you purchase from? I don’t see an order from the Toontrack webshop with your email address.

Scott Sibley - Toontrack
Technical Advisor

[Jaddison13240000]

I used my email as a guest. I used the toontrack website. It all went through as it says on my bank account

[Jaddison13240000]

[attachment file="2479773"]

[Scott]

[postquote quote=2479766][/postquote]

Without a name, e-mail, or order number I can’t do much on a forum.

Please contact Toontrack Support directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Jared Diehl]

Hello,

I have just made a purchase for ezdrummer  (and two expansions) and am having the same issue as previous customers. It seems this is a broken process of yours. Please remedy the situation and send me my serial number(s) to the email I registered my user account and purchased the product with. This is pretty ridiculous and I don’t intend on purchasing more from Toontrack.

1

Thanked by: Ed61

[Scott]

[postquote quote=2495015][/postquote]

I have resent your order details. Please make sure it’s not getting caught in your email spam filter.

Scott Sibley - Toontrack
Technical Advisor

[abel 18]

plc can you help. you give serial

[vivid man11]

I need my serial number to register product can someone contact me.

[Scott]

[postquote quote=2612111][/postquote]

If you purchased your product from the Toontrack webshop, please contact them directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Gauge]

Hello, I purchased a Drum midi pack today but haven’t received a serial number.

Operating system: macOS Mojave (10.14)

[Scott]

[postquote quote=2645912][/postquote]

If you purchased your product from the Toontrack webshop, please contact them directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Gauge]

I tried contacting them, but it’s asking me for a serial number, which I still haven’t received. And nothing’s showing up in my account. But I can assure you that I bought the 21st Century Metal midi pack this afternoon.

Operating system: macOS Mojave (10.14)

[Author]

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