product serial number

[GregThornton]

I have logged on, downloaded product manager, when I go to register the product (ezdrummer) it asks for a serial number, this has never been provided.

1

Thanked by: spartan01

Topic

[Scott]

I have resent you your invoice to your registered email address. It includes your serial number.

Scott Sibley - Toontrack
Technical Advisor

[GregThornton]

got it, everything seems to be working, thanks for your help, I am sorry I missed the serial number on the email.

[BrunoNicolas]

i need my serial number of superior drummer 3

[Scott]

BrunoNicolas wrote:

i need my serial number of superior drummer 3

I don’t see an order for you from our webshop, or, one using your forum email. Did you purchase through the Toontrack webshop or somewhere else?

Scott Sibley - Toontrack
Technical Advisor

[Fran Kelly]

Hello there.

 

I logged on, and downloaded Product Manager but where do I find the Serial number for my newly purchased bundle?

 

Thanks

 

Fran Kelly

[Scott]

Fran Kelly wrote:

Hello there.

I logged on, and downloaded Product Manager but where do I find the Serial number for my newly purchased bundle?

Thanks

Fran Kelly

If you were logged into your Toontrack account at the time of purchase and selected the auto register product option, they will be registered to your account. If not, you should have got an invoice after purchase that had your serial numbers. Register those serial numbers in Product Manager to download your products.

Scott Sibley - Toontrack
Technical Advisor

[javiersugestion]

hello there ..i buy toontrack in musicstore page

then i install toon track product manager.

in registrer new product i put the serial number and its says me that serial number is already in use

to another acount .. wath can i do ?

[Scott]

javiersugestion wrote:

hello there ..i buy toontrack in musicstore page

then i install toon track product manager.

in registrer new product i put the serial number and its says me that serial number is already in use

to another acount .. wath can i do ?

Please contact Toontrack Support directly via the Contact Support button in the FAQ below and let them know the situation.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[MoezzMtaher]

how do i get a serial number from a superior drummer to 3. drummer?

1

Thanked by: robert dipley

[MoezzMtaher]

 

http://R2RX-KD8E-BPZR-VTKU-U5KN

[Peter Beard]

I am having the same problem with a midi pack I just purchased. I do not know how to get in contact with customer support.

[Peter Beard]

nevermind

[Stefan Powolny]

same problem here. I’ve just purchased ezdrummer2 and I did not get serial number – the only email that was sent was the one titled “Your Toontrack order from November 27, 2018 is complete”

 

EDIT: nevermind, I didn’t spot S/N in the email mentioned above 🙂

• This post was modified 5 years, 12 months ago by Stefan Powolny.

[dora186]

Did it work for you, I still facing some issue. Mobdro

[Scott]

dora186 wrote:

Did it work for you, I still facing some issue. Mobdro

Where did you place your order? I don’t see an order placed at the Toontrack webshop using your email address.

Scott Sibley - Toontrack
Technical Advisor

[Author]

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