Product not delivered to accoun

[GregThornton]

Product has not been delivered to my account, I had great difficulty in getting your password reset to take a password.

After reviewing the unavailability of support, I decided that I want my money back. This is a scam.

Topic

[Scott]

I can take care of registering your purchase to your Toontrack account of you’d like.

If not, you can contact Toontrack directly via the Contact Support button in the FAQ below and request a refund.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[GregThornton]

My order# is 1495586, after you register the product, is it available for download?

[Rowan Baylis]

Hi Scott

I had the same problem with an item which I ordered yesterday (order #1497856). I sent a message via the support form but haven’t had an answer yet. Many thanks in advance if you can help.

Cheers

Rowan

[Rowan Baylis]

Hi again Scott

I just found your reply in a different thread about entering the serial# into product manager. That’s solved it.

Cheers

Rowan

[Author]

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