Product Manager won’t open

[michael.terry]

going around in circles trying to use PM…… My new...

going around in circles trying to use PM…… My new MacBook Pro says Superior Drummer is installed but I don’t see the various grooves or kits or mixes.

When I try to install anything the product manager behaves strangely …. see screenshot

Operating system: macOS Catalina (10.15)

going around in circles trying to use PM…… My new MacBook Pro says Superior Drummer is installed but I don’t see the various grooves or kits or mixes.

When I try to install anything the product manager behaves strangely …. see screenshot

Operating system: macOS Catalina (10.15)

Topic

[michael.terry]

did you get this?

[Olof]

That did not work, you wrote “y” in Terminal instead of pasting “ls -leOd”? Try again to copy the entire line(s).

Olof Hermansson - Toontrack
Coder

[michael.terry]

here ya go Olof

[Olof]

This command should fix it:

sudo chown -R michaelterry:staff ~/Library/Application\ Support/Toontrack

It will ask for your computer/admin password.

Olof Hermansson - Toontrack
Coder

[michael.terry]

what do I do with this?

[Olof]

Paste it into Terminal and press Return.

Olof Hermansson - Toontrack
Coder

[michael.terry]

Hey Olof….. big progress made! Opened PM and downloaded and installed SD3 and EZ drummer….however,

The groove page is empty and a window about loading grooves comes up but nothing gets loaded….. and, Studio One freezes every time I use

either Toontrack product.

[Olof]

I’d ask you to run some other diagnostic Terminal commands but better take it in a support ticket. https://www.toontrack.com/faq/how-do-i-contact-support/

Olof Hermansson - Toontrack
Coder

[michael.terry]

Thanks for all of your help Olof….. sadly after all of that, I can’t open the PM again.

[michael.terry]

Hey Olof, Tech support got involved and now they’re gone….. Is this the standard for a tech support response? We’re going on 6 days and no solution.

[Olof]

Yes, sometimes it can take many hours for a reply.

But please read again what support asked for – it was a specific text file that the commands created, not what the Terminal window contained.

A temporary fix may be to run the last Terminal command I gave you once again.

Olof Hermansson - Toontrack
Coder

[michael.terry]

Olof….. thanks again…..The tech community is over our heads for the most part. They give instructions based on the fact that us musicians know exactly what they’re talking about. I did to the best of my ability give them what they asked for. It would seem they would stay in contact with the customer until the problem is solved. Someone got in touch last night and I responded first thing this morning …. nothing today…. I have no clue as to whether what I gave them is correct.

[Annan Lomo]

I am a PC user with windows 11 OS, for the past two months I have not been able to open the “Product Manager ” to check for update on my purchased instruments. Is there a KB for this issue.

Standing by…

Attached is the error from installer popup

 

Operating system: Windows 11

[Olof]

Annan Lomo wrote:

I am a PC user with windows 11 OS, for the past two months I have not been able to open the “Product Manager ” to check for update on my purchased instruments. Is there a KB for this issue.

Standing by…

Attached is the error from installer popup

 

Operating system: Windows 11

To fix this, I think you need to unistall PM using Microsoft’s triubleshooter tool https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d

Olof Hermansson - Toontrack
Coder

[Author]

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