product manager stopped working

[Ben]

I have just bought a new Mac M1 and had to reinstall all my Toontrack software. Everything was working great.

I just purchased a new expansion pack however why I tried to install it via the product manager I only get the message:

“the path to the default download location could not be determined”

I tried deleting and reinstalling but no luck  – how do I resolve this problem?

Operating system: macOS Monterey (12)

Topic

[Olof]

Hi,

That’s a strange error to get. Could you please open Applications > Utilities > Terminal and paste the following (harmless) command/line there:

ls -leOd ~ ~/Downloads ~/Desktop

…and press Enter. Then copy all text from the window and paste it in your reply, please. Maybe that can give some clue.

Olof Hermansson - Toontrack
Coder

[Ben]

drwxr-x—+ 19 benbradshaw  staff  –    608 Feb 22 15:25 /Users/benbradshaw

0: group:everyone deny delete

lrwx——+  1 benbradshaw  staff  uchg  38 Feb 11 18:27 /Users/benbradshaw/Desktop -> /Users/benbradshaw/Dropbox/Mac/Desktop

0: group:everyone deny delete

lrwx——+  1 benbradshaw  staff  uchg  40 Feb 11 18:28 /Users/benbradshaw/Downloads -> /Users/benbradshaw/Dropbox/Mac/Downloads

0: group:everyone deny delete

benbradshaw@Bens-MacBook-Pro ~ %

[Olof]

Okay, so it has to do with the fact that your Desktop is a symbolic link to Dropbox/Mac/Desktop and Downloads is a symbolic link to Dropbox/Mac/Downloads. How did it become so and do those folders exist?

Olof Hermansson - Toontrack
Coder

[Ben]

Ok! all fixed now. It seems dropbox automatic backups had relocated the downloads folder for Toontrack. I stopped synchronization of dropbox and the product manager opened and allowed me to reset the location.

Thanks for the help!

1

Thanked by: Olof

[Author]

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