Product Manager showing some update required But won’t!

[ron-e-g]

I get Install updates message but They are all current. The install fails. How do I get this to all sync properly and inform me properly according to my current product(s) status?

Thanks,
Ron

Win. 10 Pro i7- X980 3.33 GHz 24 GB RAM, Evo 860-1TB SSD, 120GB SSD, Crucial M4- 250GB SSD,1TB Samsung HD 7200RPM, MixCraft8 Pro,Reaper,EZD2,Superior Drums, T-Racks,Steven Slate Drums,Line 6 UX2 Tone Port, Behringer Uphoria 404 HD, Art Tube Pre.,Guitar Rig Mobil 4&5 Pro

Topic

[John]

Hi,

where is you ‘Downloads’ location (set in the PM Preferences)?

How exactly have you checked that your installs are current?

John Rammelt - Toontrack
Technical Advisor

[ron-e-g]

Hello John, I always use C>users>myname>downloads. I did notice it had been different in The PM. After changing it it didn’t resolve the problem. I check the download being offered in PM (version/build) with the one I currently am using. Except the sound libraries updates ect.

Win. 10 Pro i7- X980 3.33 GHz 24 GB RAM, Evo 860-1TB SSD, 120GB SSD, Crucial M4- 250GB SSD,1TB Samsung HD 7200RPM, MixCraft8 Pro,Reaper,EZD2,Superior Drums, T-Racks,Steven Slate Drums,Line 6 UX2 Tone Port, Behringer Uphoria 404 HD, Art Tube Pre.,Guitar Rig Mobil 4&5 Pro

[John]

I’m asking my colleagues for assistance here, so I’ll get back to you.

John Rammelt - Toontrack
Technical Advisor

[John]

Hi,

these are the questions and advice I got in return:
> He should check “Details – Installation Info” in PM to see what it believes is currently installed and what needs to be updated.

> In what way do the installations fail? Perhaps he means those download errors? If an installer gives an error message, it would be useful to know what it says.

> The download errors seem to indicate that the download location is/was write protected, PM couldn’t create files there. Switching to another application (e.g. click on the desktop to switch to Explorer) and back to PM should remove traces of those downloads so that ‘Move Downloads’ can be performed in the Options window. If they still won’t go away, click Show Downloads on the left side and delete each of those 0-byte downloads, then download the updates again (which will make them get downloaded to the new download location).

John Rammelt - Toontrack
Technical Advisor

[ron-e-g]

Sorry John, I’m a little confused as to what your response is. As for check the details installation area see what it believes is installed… it is wrong. how would I know on some of the library updates.

All I get is what you see..(Attached image)

when I go to the details installation info it does not give me any more information.

I don’t see any indication of a write protected download location. Where is that seen? I use the same download location as always. I don’t understand the…. e.g. click on the desktop to switch to Explorer) and back to PM should remove traces of those downloads so that ‘Move Downloads’ can be performed in the Options window. It doesn’t seem to make any difference at all if I click on the descktop, then back to the PM window. If that is indeed what is being suggested here.

Win. 10 Pro i7- X980 3.33 GHz 24 GB RAM, Evo 860-1TB SSD, 120GB SSD, Crucial M4- 250GB SSD,1TB Samsung HD 7200RPM, MixCraft8 Pro,Reaper,EZD2,Superior Drums, T-Racks,Steven Slate Drums,Line 6 UX2 Tone Port, Behringer Uphoria 404 HD, Art Tube Pre.,Guitar Rig Mobil 4&5 Pro

[John]

Did you follow the advice to delete the downloads, change download location in the Preferences and then try to download again?

John Rammelt - Toontrack
Technical Advisor

[ron-e-g]

Hey John. As stated I don’t see any change when I switch to another app. as suggested. I don’t get a delete even when I use the “clean-up” function. The (579 MB) of disk space shown, never goes away. As of now, I have powered through some downloads..meaning attempted to download the files repeatably, until they actually complete. As of now I have a marathon 3h 15 min download going on after clicking thee download button. Something is definitely wrong. I could re-download my whole drive in that time normally. This is occupying way too much of my time.
BTW the most recent completed downloads, and installs were completed with the current settings of download location. So it works.
Question; do I wait to complete the 3 hour download? I will post the most recent window. Notice the download time. Also notice the list of complete downloads.
I keep installing update for EZ Keys player 32bit Grand piano, and Retro Electrics. The Product Manager never changes it display to acknowledge the update is complete. Even though I have gone through the download steps repeatably without any error windows. PM still shows “Install Updates”

Thanks,
Ron

Win. 10 Pro i7- X980 3.33 GHz 24 GB RAM, Evo 860-1TB SSD, 120GB SSD, Crucial M4- 250GB SSD,1TB Samsung HD 7200RPM, MixCraft8 Pro,Reaper,EZD2,Superior Drums, T-Racks,Steven Slate Drums,Line 6 UX2 Tone Port, Behringer Uphoria 404 HD, Art Tube Pre.,Guitar Rig Mobil 4&5 Pro

[ron-e-g]

Is this even possible? Installation’s show installed…yet the “installation is incomplete” is showing.

Standalone? where do I find that?

Win. 10 Pro i7- X980 3.33 GHz 24 GB RAM, Evo 860-1TB SSD, 120GB SSD, Crucial M4- 250GB SSD,1TB Samsung HD 7200RPM, MixCraft8 Pro,Reaper,EZD2,Superior Drums, T-Racks,Steven Slate Drums,Line 6 UX2 Tone Port, Behringer Uphoria 404 HD, Art Tube Pre.,Guitar Rig Mobil 4&5 Pro

[ron-e-g]

My Web version download page.. doesn’t seem to communicate, with my PM. It seems to think.. all is well with the EZKeys products. But, thinks my Pop Rock needs to be Authorized!

Win. 10 Pro i7- X980 3.33 GHz 24 GB RAM, Evo 860-1TB SSD, 120GB SSD, Crucial M4- 250GB SSD,1TB Samsung HD 7200RPM, MixCraft8 Pro,Reaper,EZD2,Superior Drums, T-Racks,Steven Slate Drums,Line 6 UX2 Tone Port, Behringer Uphoria 404 HD, Art Tube Pre.,Guitar Rig Mobil 4&5 Pro

[John]

Hi,

sorry Ron but I think you need to be in direct contact with Toontrack Support to fix this quickly.
Please follow this link:
http://www.toontrack.com/faq/my-issue-is-not-covered-in-this-faq-what-next/
and click the ‘Contact Support’ button. Refer to this thread.

John Rammelt - Toontrack
Technical Advisor

[ron-e-g]

Thanks John. I won’t hold my breath..still waiting for a reply to the EZD2 in Solo Tempo problem! I appreciate your diligent s on this issue.

Ron

Win. 10 Pro i7- X980 3.33 GHz 24 GB RAM, Evo 860-1TB SSD, 120GB SSD, Crucial M4- 250GB SSD,1TB Samsung HD 7200RPM, MixCraft8 Pro,Reaper,EZD2,Superior Drums, T-Racks,Steven Slate Drums,Line 6 UX2 Tone Port, Behringer Uphoria 404 HD, Art Tube Pre.,Guitar Rig Mobil 4&5 Pro

[ron-e-g]

July31. Contacted Toontrack support as suggested June 29th, no response. Project Manager, still wacky!

Ron

Win. 10 Pro i7- X980 3.33 GHz 24 GB RAM, Evo 860-1TB SSD, 120GB SSD, Crucial M4- 250GB SSD,1TB Samsung HD 7200RPM, MixCraft8 Pro,Reaper,EZD2,Superior Drums, T-Racks,Steven Slate Drums,Line 6 UX2 Tone Port, Behringer Uphoria 404 HD, Art Tube Pre.,Guitar Rig Mobil 4&5 Pro

[Michael]

HI Ron,

We are sorry for the inconvenience. Ive looked into your claim about not getting a reply from Toontrack support. When I searched your email address in the system I found a long email chain between you and the support staff that started on June 29th 2016. This is the last communication that we have from you. If you have further support needs please send them directly to support@toontrack.com

Michael Sanfilipp - Toontrack
Technical Marketing Coordinator

[ron-e-g]

Thanks Scott. I’m sure you are correct. Matter of fact, I have generally found the staff at Toontrack very capable, and willing to go… above , and beyond to help in support of the many great products! I have no doubt, overlooked responses, and even lost them to spam!! My Bad!
I will follow your suggestion on this matter.
Ron

Win. 10 Pro i7- X980 3.33 GHz 24 GB RAM, Evo 860-1TB SSD, 120GB SSD, Crucial M4- 250GB SSD,1TB Samsung HD 7200RPM, MixCraft8 Pro,Reaper,EZD2,Superior Drums, T-Racks,Steven Slate Drums,Line 6 UX2 Tone Port, Behringer Uphoria 404 HD, Art Tube Pre.,Guitar Rig Mobil 4&5 Pro

[ron-e-g]

Web version shows this;

Downloaded PM shows This;

So… I’m confused.

Win. 10 Pro i7- X980 3.33 GHz 24 GB RAM, Evo 860-1TB SSD, 120GB SSD, Crucial M4- 250GB SSD,1TB Samsung HD 7200RPM, MixCraft8 Pro,Reaper,EZD2,Superior Drums, T-Racks,Steven Slate Drums,Line 6 UX2 Tone Port, Behringer Uphoria 404 HD, Art Tube Pre.,Guitar Rig Mobil 4&5 Pro

[Author]

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