Product Manager Installation error in Windows 10 64 bits

[Har Maes]

The latest version of the installation of the Product Manager...

The latest version of the installation of the Product Manager gives an error upon installing.

It can’t find it’s files in Local \ Temp. This is probably a rights issue with the latest versions of Windows 10 64 bits probably as I’ve seen it with other library installers as well? I’ve tried running as administrator and also change the folder rights but it didn’t help.

Do you have a different version of the installer that works on 64-bit Windows?

 

It first shows a dialog with a path that’s missing in the temp folder. When pressing ok it shows the top dialog in the attached image that the path cannot be found. Probably this is an issue with 32 bits installers on Windows 64 bit?

Cheers,

Harry

Operating system: Windows 10

Intel i7 5820K - ASRock X99 Extreme4/3.1 - NVidia GTX660 - 64Gb Vengeance DDR4-2133 RAM - RME Fireface 400 - 64-1024 - 48KHz - Fractal Audio Axe Fx III - Windows 10 Pro 64-bits - Cubase 10 Pro - http://www.harrymaes.com

• This topic was modified 5 years, 6 months ago by Har Maes.

The latest version of the installation of the Product Manager gives an error upon installing.

It can’t find it’s files in Local \ Temp. This is probably a rights issue with the latest versions of Windows 10 64 bits probably as I’ve seen it with other library installers as well? I’ve tried running as administrator and also change the folder rights but it didn’t help.

Do you have a different version of the installer that works on 64-bit Windows?

 

It first shows a dialog with a path that’s missing in the temp folder. When pressing ok it shows the top dialog in the attached image that the path cannot be found. Probably this is an issue with 32 bits installers on Windows 64 bit?

Cheers,

Harry

Operating system: Windows 10

Intel i7 5820K - ASRock X99 Extreme4/3.1 - NVidia GTX660 - 64Gb Vengeance DDR4-2133 RAM - RME Fireface 400 - 64-1024 - 48KHz - Fractal Audio Axe Fx III - Windows 10 Pro 64-bits - Cubase 10 Pro - http://www.harrymaes.com

• This topic was modified 5 years, 6 months ago by Har Maes.

1

Thanked by: BWall615

Topic

[Tony Pirkl]

I had already opened a ticket…#117593

Operating system: Windows 10

[Olof]

Tony Pirkl wrote:

I had already opened a ticket…#117593

Operating system: Windows 10

The error you got in the EZkeys installer should be fixed by version 1.3.2, but you still need to use the “/q” workaround if the installer doesn’t launch (https://www.toontrack.com/forums/topic/i-cant-re-install-product-manager-2/#post-2625409).

Olof Hermansson - Toontrack
Coder

[Tony Pirkl]

I don’t know why I bother with you guys…I bought the new upright bass and while it installed, it will not update making it unusable. I’ve tried the auto install and the command prompt method and it fails every time. It seems the “q” addition is the problem…Maybe you should make sure you fix this known bug before you add more product.

Operating system: Windows 10

[EliasF_1]

Hello, could i get some help pls. I just ordered the Indie folk EZX and every time i try to install in the product manager it tells me i need to update it, which ive closed the application and opened it back up, ive also uninstalled and reinstalled as well. Not sure where to go from here.

Operating system: Windows 10

[Olof]

EliasF_1 wrote:

Hello, could i get some help pls. I just ordered the Indie folk EZX and every time i try to install in the product manager it tells me i need to update it, which ive closed the application and opened it back up, ive also uninstalled and reinstalled as well. Not sure where to go from here.

Operating system: Windows 10

Hi,

You need EZdrummer 2, Superior Drummer 3, EZdrummer 1.4.0 or Superior Drummer 2.4.4 to be able to install and use Indie Folk EZX.

Olof Hermansson - Toontrack
Coder

[Leonardo Guelfi]

Hello,

The product manager cannot launch properly in my System anymore. It just flashs on the screen for a milisecond and then disappears. I’ve already tried to desinstall the software, downloaded it again from the site. I really went through this process twice before ask for help. But now I think there’s no other way. Could you please help me?

Operating system: Windows 10

[Olof]

Leonardo Guelfi wrote:

Hello,

The product manager cannot launch properly in my System anymore. It just flashs on the screen for a milisecond and then disappears. I’ve already tried to desinstall the software, downloaded it again from the site. I really went through this process twice before ask for help. But now I think there’s no other way. Could you please help me?

Operating system: Windows 10

Have you tried restarting the computer?

Olof Hermansson - Toontrack
Coder

[Alan Bruce]

Hi Olof,  I think I have the same problem.  I can’t install Product Manager or any of my products.  Could you send link for work around??  Thanks Al

Windows Specifications:  Windows 10 pro,

Version 20H2

OS Build 19042-1466

Windows Future Experience Pack  120.2212.3920.0

Operating system: Windows 10

• The post has been modified 2 times, last modified 2 years, 10 months ago by Alan Bruce.

[Olof]

Alan Bruce wrote:

Hi Olof,  I think I have the same problem.  I can’t install Product Manager or any of my products.  Could you send link for work around??  Thanks Al

Windows Specifications:  Windows 10 pro,

Version 20H2

OS Build 19042-1466

Windows Future Experience Pack  120.2212.3920.0

Operating system: Windows 10

• The post has been modified 2 years, 10 months ago by Alan Bruce"> 2 times, last modified 2 years, 10 months ago by Alan Bruce.

If you have the issue that nothing happens after the installer’s admin prompt, the solution is here: https://www.toontrack.com/forums/topic/i-cant-re-install-product-manager-2/#post-2625409

Otherwise, if you get some error dialog, please post a screenshot.

Olof Hermansson - Toontrack
Coder

[Alan Bruce]

Windows Installer

X  This installation package could not be

opened.  Verify that the package exists and

that you can access it, or contact the

application vendor to verify that this is a

valid Windows Installer package.

 

This what comes up,  and stops Product Manager install.  I did try command prompt, no luck.  Any help is greatly appreciated.  Thanks Al

[Olof]

Alan Bruce wrote:

Windows Installer

X  This installation package could not be

opened.  Verify that the package exists and

that you can access it, or contact the

application vendor to verify that this is a

valid Windows Installer package.

 

This what comes up,  and stops Product Manager install.  I did try command prompt, no luck.  Any help is greatly appreciated.  Thanks Al

First, I’d recommend you try this Microsoft tool: https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d

If it doesn’t help, googling “This installation package could not be opened” should give you some possible ways to fix it.

Olof Hermansson - Toontrack
Coder

[Michael Hustoles]

Hello,  please help with my installation problem of the Toontrack Product Manager?

After a reinstallation of Toontrack EZDrummer 2 it`s not possible to install the manager. Nothing happen when click on the file.

I use Windows 10 Home, Version 21H2 (OS Built 19044.1586)

Thank you, Michael H.

Operating system: Windows 10

[Olof]

Michael Hustoles wrote:

Hello,  please help with my installation problem of the Toontrack Product Manager?

After a reinstallation of Toontrack EZDrummer 2 it`s not possible to install the manager. Nothing happen when click on the file.

I use Windows 10 Home, Version 21H2 (OS Built 19044.1586)

Thank you, Michael H.

Operating system: Windows 10

Do you get an administrator prompt/dialog at least when you double-click the installer?

Please try the included installers for earlier versions of Windows. If any works, you’re all set – Product Manager will then update itself to the latest version.

Olof Hermansson - Toontrack
Coder

[Author]

Replies