Product Manager Installation error in Windows 10 64 bits

[Har Maes]

The latest version of the installation of the Product Manager...

The latest version of the installation of the Product Manager gives an error upon installing.

It can’t find it’s files in Local \ Temp. This is probably a rights issue with the latest versions of Windows 10 64 bits probably as I’ve seen it with other library installers as well? I’ve tried running as administrator and also change the folder rights but it didn’t help.

Do you have a different version of the installer that works on 64-bit Windows?

 

It first shows a dialog with a path that’s missing in the temp folder. When pressing ok it shows the top dialog in the attached image that the path cannot be found. Probably this is an issue with 32 bits installers on Windows 64 bit?

Cheers,

Harry

Operating system: Windows 10

Intel i7 5820K - ASRock X99 Extreme4/3.1 - NVidia GTX660 - 64Gb Vengeance DDR4-2133 RAM - RME Fireface 400 - 64-1024 - 48KHz - Fractal Audio Axe Fx III - Windows 10 Pro 64-bits - Cubase 10 Pro - http://www.harrymaes.com

• This topic was modified 5 years, 4 months ago by Har Maes.

The latest version of the installation of the Product Manager gives an error upon installing.

It can’t find it’s files in Local \ Temp. This is probably a rights issue with the latest versions of Windows 10 64 bits probably as I’ve seen it with other library installers as well? I’ve tried running as administrator and also change the folder rights but it didn’t help.

Do you have a different version of the installer that works on 64-bit Windows?

 

It first shows a dialog with a path that’s missing in the temp folder. When pressing ok it shows the top dialog in the attached image that the path cannot be found. Probably this is an issue with 32 bits installers on Windows 64 bit?

Cheers,

Harry

Operating system: Windows 10

Intel i7 5820K - ASRock X99 Extreme4/3.1 - NVidia GTX660 - 64Gb Vengeance DDR4-2133 RAM - RME Fireface 400 - 64-1024 - 48KHz - Fractal Audio Axe Fx III - Windows 10 Pro 64-bits - Cubase 10 Pro - http://www.harrymaes.com

• This topic was modified 5 years, 4 months ago by Har Maes.

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[coolrai9]

Hello Sir, the Toontrack product manager was already working however there are still some components i cannot install.  For EZbass and EZkeys, i cannot install the updates.  The same is with the Audio Sender, it just says “installer relaunch” but it wasn’t able to go through.  With the Superior Drummer, it wont install.  Hoping for your help again.  🙂 Thank you…

Operating system: Windows 10

[Olof]

coolrai9 wrote:

Hello Sir, the Toontrack product manager was already working however there are still some components i cannot install.  For EZbass and EZkeys, i cannot install the updates.  The same is with the Audio Sender, it just says “installer relaunch” but it wasn’t able to go through.  With the Superior Drummer, it wont install.  Hoping for your help again.  🙂 Thank you…

Operating system: Windows 10

Yes OK, you now have alternative installers (extras) under those products in Product Manager.

Olof Hermansson - Toontrack
Coder

[coolrai9]

Thank you Sir, i got all the extras already. Can you include for Superior Drummer coz i did uninstall all my toontrack products and did a fresh install for all of it?  The superior drummer crossgrade installer is not working.  Also with EZkeys, the 64 bit updater would ran an error during the installation.  Thank you for the great help and customer support.  Good luck to your new products, sure i will continue to use Toontrack in the future for new stuffs.  I have waited for months for a support but it’s worth a wait 🙂

Operating system: Windows 10

[Olof]

coolrai9 wrote:

Thank you Sir, i got all the extras already. Can you include for Superior Drummer coz i did uninstall all my toontrack products and did a fresh install for all of it?  The superior drummer crossgrade installer is not working.  Also with EZkeys, the 64 bit updater would ran an error during the installation.  Thank you for the great help and customer support.  Good luck to your new products, sure i will continue to use Toontrack in the future for new stuffs.  I have waited for months for a support but it’s worth a wait 🙂

Operating system: Windows 10

Please use the SD 3.1.7 installer for now and open a support ticket about the EZkeys updater error so we can find out what goes wrong there.

Olof Hermansson - Toontrack
Coder

[coolrai9]

I was able to use the SD 3.1.7 and it worked just fine.  Regarding the EZkeys, i will make a support ticket for it.  Quick question, for the available updates of the products, is there any other way it will work on my products?  Thank you again Sir Olof.

Operating system: Windows 10

[Tony Pirkl]

I have the exact same conditions but I have removed PM (as was suggested in a similar thread) and now it will not reinstall at all…

Operating system: Windows 10

• This post was modified 4 years, 1 month ago by Tony Pirkl.

[Olof]

Tony Pirkl wrote:

I have the exact same conditions but I have removed PM (as was suggested in a similar thread) and now it will not reinstall at all…

Operating system: Windows 10

• This post was modified 4 years, 1 month ago by Tony Pirkl.

The same as in the last part of this thread, that installers don’t open when you try to start them and you are on Windows 10 Pro?

Olof Hermansson - Toontrack
Coder

[Tony Pirkl]

The installers start but apparently do nothing…This is for PM (which I deleted per the earlier advice) and I cannot reload PM in any way now. Obviously because of that, I can’t update the EZKeys or EZBass programs either. I have tried to load them by directly downloading the updates but they do not work exactly how the PM installer don’t.

Operating system: Windows 10

[Tony Pirkl]

I’ve been able to do updates using the method support has emailed me but the bottom line is that updates via Product Manager are still an issue (and a royal pain)…

Operating system: Windows 10

[kevinjamesdean]

I am having the same issue. No matter what I try I cannot install the Product Manager or Superior Dummer 3 crossgrade from EzDrummer 2. (I installed EzDrummer 2 without the Product Manager).

PC Windows 10.

 

Any assistance is appreciated. Thank you!

Operating system: Windows 10

[Tony Pirkl]

Toontrack still has not fixed this issue…4 months later. Manual update only, pretty sad.

Operating system: Windows 10

[Tony Pirkl]

Tony Pirkl wrote:

Toontrack still has not fixed this issue…4 months later. Manual update only, pretty sad.

Operating system: Windows 10

PM still haven’t been fixed/resolved to update the EZ Keys from Mellotron v1.0.1, Pipe Organ 1.0.0 and Studio Grand 1.0.0 even using the command line method suggested via email…6 months now. Not real good Toon.

Operating system: Windows 10

[Tronic 1]

PRODUCT MANAGER , LEAD VOCALS 2 EZMIXPACK, REGGAE EZMIX PACK
INSTALLATION FAILED
THIS IS WHAT IT SAYED FILD REMOVE, WHENEVER YOU CLICK THE DOWNLOAD LINK

Operating system: Windows 10

[Tony Pirkl]

Its something they can’t fix…7 months (at least) that the PM install program doesn’t work properly on Win10 64 bit installs. They had me use a command line method to update some of the products but it does NOT work on all (as explained above). I’ve seen nothing but silence since…

Operating system: Windows 10

[John]

Hi,

the problems you describe are not typical for Win 10 OSes, the Forum and Support would be flooded if that was the case.
If you wish to take your matter further on the Forum, please describe more in detail what you currently need help with or alternatively open up a Ticket with Toontrack Support directly via any of the FAQ pages.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Author]

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