Product Manager Installation error in Windows 10 64 bits

[Har Maes]

The latest version of the installation of the Product Manager gives an error upon installing.

It can’t find it’s files in Local \ Temp. This is probably a rights issue with the latest versions of Windows 10 64 bits probably as I’ve seen it with other library installers as well? I’ve tried running as administrator and also change the folder rights but it didn’t help.

Do you have a different version of the installer that works on 64-bit Windows?

 

It first shows a dialog with a path that’s missing in the temp folder. When pressing ok it shows the top dialog in the attached image that the path cannot be found. Probably this is an issue with 32 bits installers on Windows 64 bit?

Cheers,

Harry

Operating system: Windows 10

Intel i7 5820K - ASRock X99 Extreme4/3.1 - NVidia GTX660 - 64Gb Vengeance DDR4-2133 RAM - RME Fireface 400 - 64-1024 - 48KHz - Fractal Audio Axe Fx III - Windows 10 Pro 64-bits - Cubase 10 Pro - http://www.harrymaes.com

• This topic was modified 5 years, 4 months ago by Har Maes.

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Thanked by: BWall615

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[John]

Hi Harry,

you did remember to Extract the ZIP before running the installer right? You’re not simply Browsing the ZIP?

 

BR,

John

John Rammelt - Toontrack
Technical Advisor

[Har Maes]

Hi John,

Yes of course. The temp folder missing error is reported during executing the installer.

Intel i7 5820K - ASRock X99 Extreme4/3.1 - NVidia GTX660 - 64Gb Vengeance DDR4-2133 RAM - RME Fireface 400 - 64-1024 - 48KHz - Fractal Audio Axe Fx III - Windows 10 Pro 64-bits - Cubase 10 Pro - http://www.harrymaes.com

[Har Maes]

I tried installing with admin rights, tried installing in the Administrator profile and tried it in safe mode.

I also tried changing rights in the temp folder. Couldn’t get it working.

Intel i7 5820K - ASRock X99 Extreme4/3.1 - NVidia GTX660 - 64Gb Vengeance DDR4-2133 RAM - RME Fireface 400 - 64-1024 - 48KHz - Fractal Audio Axe Fx III - Windows 10 Pro 64-bits - Cubase 10 Pro - http://www.harrymaes.com

[Olof]

Could you post a screenshot of the error, please?

Olof Hermansson - Toontrack
Coder

[Har Maes]

I thought I attached it in the original message.

Bottom dialog shows the error during the installation, top error dialog box shows after you press OK.

Intel i7 5820K - ASRock X99 Extreme4/3.1 - NVidia GTX660 - 64Gb Vengeance DDR4-2133 RAM - RME Fireface 400 - 64-1024 - 48KHz - Fractal Audio Axe Fx III - Windows 10 Pro 64-bits - Cubase 10 Pro - http://www.harrymaes.com

[Olof]

Please try https://support.microsoft.com/en-us/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed and see if it can fix the problem.

Olof Hermansson - Toontrack
Coder

[Har Maes]

Thanks Olof!

The uninstall of Product Manager fixed the issue!

Must’ve been some leftovers from a previous installation because it wasn’t on my laptop anymore.

Intel i7 5820K - ASRock X99 Extreme4/3.1 - NVidia GTX660 - 64Gb Vengeance DDR4-2133 RAM - RME Fireface 400 - 64-1024 - 48KHz - Fractal Audio Axe Fx III - Windows 10 Pro 64-bits - Cubase 10 Pro - http://www.harrymaes.com

[coolrai9]

Hello, can i request any help for the Product Manager?  I tried installing it on Windows 10, it really wont continue.

[coolrai9]

Hello, were you able to solve the issue with your Toontrack product manager installation issues on Windows 10 64 bit?  I cannot update or install the PM no matter what i do with it. Can you help me? Thanks in advance

Operating system: Windows 10

[coolrai9]

Hello Is there anyone from Toontrack Admin who can help me?  I tried installing the product manager to Windows 10 but nothing happens after i click the .exe file?  Please help anyone. Thanks

Operating system: Windows 10

[Olof]

coolrai9 wrote:

Hello Is there anyone from Toontrack Admin who can help me?  I tried installing the product manager to Windows 10 but nothing happens after i click the .exe file?  Please help anyone. Thanks

Operating system: Windows 10

Is it the same with EZbass 1.0.5 and Audio Sender 1.0.3 that you can’t start those installers on Windows?

Olof Hermansson - Toontrack
Coder

[coolrai9]

Yes sir, exactly the same with EZ bass and with the Superior Drummer :(.  I cannot update anything on my current installed software because the product manager cannot be installed.  I have done so much with my pc, buying some windows fix online or doing some registry repair issues but it cannot be installed.  I tried installing the product manager on my office work PC just to try if it works, and it did install.  I wonder why i have this problem on my PC, the windows file were always updated.  Thank you for the reply..

Operating system: Windows 10

[Olof]

If you go to Windows settings > System > About, what does it say under Windows Specifications? Is it a Windows 10 Pro edition? What version number?

I have added a different Product Manager installer to your account. You can find it here: My Account > My Products > (make sure platform “PC” is selected) > Superior Drummer 3 Crossgrade > Show Details > EXTRAS.

Olof Hermansson - Toontrack
Coder

[coolrai9]

Hello Sir, here are the details of my pc

Edition             Windows 10 Pro

Version           2004

OS Build         19041.508

Experience      Windows Feature Experience Pack 120.2212.31.0

Thank you, i will try my luck on the installer you’ve provided.

 

Operating system: Windows 10

1

Thanked by: Olof

[coolrai9]

Wow thank you so much Sir Olof, i have accessed and installed the product manager.  Its a relief, thank you so much for the help. 🙂

Operating system: Windows 10

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