Product Manager – Downloaded products saying not downloaded

[Steven Gordon]

Hey, I transferred my files over from my old macbook onto my iMac and it won’t pick up any of the products except for Superior Drummer and EzMix. (2 out of 18 products)

I transferred them over because I’ve moved into a new house and won’t have any internet until March. Please help, have a deadline for my EP and need a lot of the products, especially the Superior Drummer series

Thanks guys!

Topic

[John]

Hi,

did you put the files you downloaded on your Online computer in the folder set as your ‘Downloads’ folder in the Product Manager’ on your Offline computer?
If so, what happens if you click the ‘Download’ product button? Does it “see” the product as downloaded then?

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Steven Gordon]

Hey John,

Thanks for the reply.
I’ve made sure it was in the downloads folder for the product manager. When I clicked download it tries to download the files again and won’t budge (because no internet) when I cancel, it deletes the file that was in there already.

(I’m using my mobile Hotspot to connect to authorize)

Thasks again,

Steven

[John]

Hi,

why it “won’t budge” is probably because Product Manager is verifying the file. It says so only on the left side under Downloads, which you can expand with cmd-D.
You just needs to wait for verification to finish.
Internet is not needed at all at this stage, if the whole file is there.
“when I cancel, it deletes the file that was in there already”
There is no “cancel”. “Pause” pauses (and the file will be renamed to end with “.incomplete”) and “delete” (the x) deletes (with a confirmation dialog).

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Author]

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