Product Manager Crashing

[Truth.Fallen]

Is it possible to install everything without using Product Manager. I just purchased EZDrummer3 but every time I try to open Product Manager it crashes immediately. I’ve uninstalled and redownloaded it three times and it keeps happening.

Operating system: Windows 11

Topic

[Olof]

No, the core library can’t be downloaded without the Product Manager. Is there a dialog when it crashes that a dump file has been created? If so, could you attach that .dmp file, please?

Olof Hermansson - Toontrack
Coder

[Truth.Fallen]

I have attached the dmp file. Is there a 64-bit installer? Could I be installing the wrong version?

Operating system: Windows 11

[Olof]

It’s the correct version. But the crash happened in the Windows library “windows_storage”. It may be corrupt. Info about it from the dump file:

Image path: C:\Windows\System32\windows.storage.dll
Image name: windows.storage.dll
Timestamp: ***** Invalid (F1527862)
CheckSum: 006AF612
ImageSize: 0069F000
File version: 6.2.22000.1165
Product version: 10.0.22000.1165
File flags: 0 (Mask 3F)
File OS: 40004 NT Win32
File type: 2.0 Dll
File date: 00000000.00000000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4

The invalid timestamp also indicates that there is something wrong with it.

Maybe this can help: https://answers.microsoft.com/en-us/windows/forum/all/missing-or-corrupted-dll-file/ec61fe6e-0c17-45d9-ac0d-80828c74c5f6

Olof Hermansson - Toontrack
Coder

1

Thanked by: Scott Eshleman

[Truth.Fallen]

Thank you for your help. I reinstalled my OS and everything works now.

1

Thanked by: Olof

[jessekazmer]

Same issue here, worked fine for years but now wont open. Immediately crashes, Extremely frustrating.  Tried to open it in notepad and its scrambled, cant get it back to its original file type either (whatever that was). Need to install new product, dont see any other way. I really like the Product Manager too, it was really convenient. I attached the notepad file, hope its readable by somebody

Operating system: Windows 10

[Olof]

jessekazmer wrote:

Same issue here, worked fine for years but now wont open. Immediately crashes, Extremely frustrating.  Tried to open it in notepad and its scrambled, cant get it back to its original file type either (whatever that was). Need to install new product, dont see any other way. I really like the Product Manager too, it was really convenient. I attached the notepad file, hope its readable by somebody

Operating system: Windows 10

Hi,

Do you still have this problem? If so, please contact support (https://www.toontrack.com/faq/how-do-i-contact-support/), refer to this thread and we’ll take it from there.

Olof Hermansson - Toontrack
Coder

[Author]

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