Product Manager Crashing

[Truth.Fallen]

Is it possible to install everything without using Product Manager. I just purchased EZDrummer3 but every time I try to open Product Manager it crashes immediately. I’ve uninstalled and redownloaded it three times and it keeps happening.

Operating system: Windows 11

Topic

[Olof]

No, the core library can’t be downloaded without the Product Manager. Is there a dialog when it crashes that a dump file has been created? If so, could you attach that .dmp file, please?

Olof Hermansson - Toontrack
Coder

[Truth.Fallen]

I have attached the dmp file. Is there a 64-bit installer? Could I be installing the wrong version?

Operating system: Windows 11

[Olof]

It’s the correct version. But the crash happened in the Windows library “windows_storage”. It may be corrupt. Info about it from the dump file:

Image path: C:\Windows\System32\windows.storage.dll
Image name: windows.storage.dll
Timestamp: ***** Invalid (F1527862)
CheckSum: 006AF612
ImageSize: 0069F000
File version: 6.2.22000.1165
Product version: 10.0.22000.1165
File flags: 0 (Mask 3F)
File OS: 40004 NT Win32
File type: 2.0 Dll
File date: 00000000.00000000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4

The invalid timestamp also indicates that there is something wrong with it.

Maybe this can help: https://answers.microsoft.com/en-us/windows/forum/all/missing-or-corrupted-dll-file/ec61fe6e-0c17-45d9-ac0d-80828c74c5f6

Olof Hermansson - Toontrack
Coder

1

Thanked by: Scott Eshleman

[Truth.Fallen]

Thank you for your help. I reinstalled my OS and everything works now.

1

Thanked by: Olof

[Author]

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