Product list could not be fetched.

[yai kyae]

downloaded product manger and trying to install plugins but after I login to product manger the messenge says

Sorry, your product list could not be fetched. The server returned a mismatching reply. I try log in and logging out nothing work. I tried uninstalling it and installing it but still same messenge.

Operating system: macOS High Sierra (10.13)

Topic

[Olof]

Hi,

Please try again, does it still say the same?

Olof Hermansson - Toontrack
Coder

[yai kyae]

yes still same things.

[Olof]

Okay, it should be fixed now. I also suspect you have had issues authorizing through Product Manager. That should work now as well. It was caused by an invisible character in your computer description. Please check Product Manager preferences on the studio computer. The computer description there probably has an invisible character just before “Studio” that you can notice if you try to step through with cursor keys.

Olof Hermansson - Toontrack
Coder

1

Thanked by: yai kyae

[yai kyae]

it work now but some reason I can’t install EZdrummer 2. I downloaded it and install it and it still say, The installation is incomplete -see the installation tab.

[Olof]

And what does the Installation Info tab say?

Olof Hermansson - Toontrack
Coder

1

Thanked by: yai kyae

[yai kyae]

nevermind it work now. thank you.

[Richard Starbuck]

I am suddenly getting this same error and cannot populate my product list in Toontrack Product Manager. Please advise.

Operating system: macOS Sonoma (14)

[colaboo]

I have the same Product Manager error and I am having trouble installing a newly purchased application.

Operating system: macOS Monterey (12)

[cmabes]

Same. It was just working and I closed it to refresh the list to download more purchases and now I’m stuck here.

Operating system: macOS Sonoma (14)

[Patrick]

Having same issue. Was working fine then all of a sudden it gives this error

 

 

Operating system: Windows 11

[aveenhof]

Seeing the same here.

Operating system: Windows 10

[Chen-Hua Chiu]

I am seeing the same error message today. Tried rename my computer in product manager’s preferences and it doesn’t help.

Operating system: macOS Sonoma (14)

[Christian Park]

I just purchased Superior 3 and am getting this message along with “The server said: An unknown error has occurred.”

Operating system: macOS Ventura (13)

[jutaku]

product manager, unknown error. worked just fine yesterday. win10

Operating system: Windows 10

[Noxoriaz]

Happens to me on macOS Sonoma.

Operating system: macOS Sonoma (14)

[Author]

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