Hi,
Problems in the new site
1) There is no “Contact us…” for sales inquiry or questions nor to contact Support for issues.
2) Each of the items displayed the price in KR) I don’t know what currency is it…
But for example the EZX Latin percussion pack costs 699 KR!!!
There is no way to change it to $ or Euros…
3) When logged in to see my products I see only 4. I have much more…
Hi,
Problems in the new site
1) There is no “Contact us…” for sales inquiry or questions nor to contact Support for issues.
2) Each of the items displayed the price in KR) I don’t know what currency is it…
But for example the EZX Latin percussion pack costs 699 KR!!!
There is no way to change it to $ or Euros…
3) When logged in to see my products I see only 4. I have much more…
Which updates do I need? A few days ago I checked this site and found that there were updates that I didn’t have yet. Today I checked again, with the computer my Toontrack programs are on, but the site no longer shows me which updates I’ve already downloaded as it used to do. How do I tell which updates I need?
I can not see any of the expansion product pages?
Seems the website is pretty messed up?
If you need a real developer, please give me a ring….
@KitMass said:
Hi,
Windows 7 Home Premium 64Bit, Intel Quad-core, 8 GB Mem. Firefox 29.0.
I get no products at all. Nada.
Please contact Toontrack support. They will forward your details to our web developers. Please use the contact support button.
This button can be found on Toontrack.com by clicking Support > FAQ > Choose any faq and you will see the contact support button on the bottom of the FAQ.
Michael Sanfilipp - Toontrack
Technical Marketing Coordinator
@Michael said:
Zsolt
We have manually verified your account. You can now login.
Great, it works now, thanks a lot!
In the past there was a site called “Downloads” where I could see a list of all my registered products and I could get the most recent updates. Where can I do that on the new site?
I’m having the same issues as others attempting to register their product. I am getting a 404 on the toontracks.com/verify page. I sent a message to support but I don’t get any automatic acknowledgement from my inquiry. What has support been doing to resolve this? Also, your support documentation says that the serial should be 6 groups of 4 numbers. Mine is 5 groups of 4 numbers. http://www.toontrack.com/faq/i-can-not-register-superior-what-should-i-do/
Thanks,
Mark
@Carlton_1 said:
OTHER PROBLEMS:
I just received Superior Drummer and some SDX’s. I attempted to create an account so that I could register the products and start using them. The link in the VERIFICATION email I received sends me to a page that doesn’t exist. I also try to go to the http://www.toontrack.com/verify page, but that page doesn’t exist either. So at this point, I can’t use my products because I can’t verify my account. Any recommendations?
Same thing. if you find a solution or they fix this please let me know
@Squatchers said:
Same thing. if you find a solution or they fix this please let me know
Sorry for the delay. Your account is verified now.
Erik Phersson - Toontrack
Head Of Development
@markdeso said:
I’m having the same issues as others attempting to register their product. I am getting a 404 on the toontracks.com/verify page. I sent a message to support but I don’t get any automatic acknowledgement from my inquiry. What has support been doing to resolve this? Also, your support documentation says that the serial should be 6 groups of 4 numbers. Mine is 5 groups of 4 numbers. http://www.toontrack.com/faq/i-can-not-register-superior-what-should-i-do/
Thanks,
Mark
Your account is now verified. sorry for the delay.
Michael Sanfilipp - Toontrack
Technical Marketing Coordinator
hi i have the same problem as above . cannot verify my email keeps sending me to site that does not work or is not there.. help please
thx heath
mine is 5 groups of 4 numbers
grrrrr
@Michael said:
@markdeso said:
I’m having the same issues as others attempting to register their product. I am getting a 404 on the toontracks.com/verify page. I sent a message to support but I don’t get any automatic acknowledgement from my inquiry. What has support been doing to resolve this? Also, your support documentation says that the serial should be 6 groups of 4 numbers. Mine is 5 groups of 4 numbers. http://www.toontrack.com/faq/i-can-not-register-superior-what-should-i-do/
Thanks,
MarkYour account is now verified. sorry for the delay.
mee too help please
@brettypope said:
@Michael said:
@markdeso said:
I’m having the same issues as others attempting to register their product. I am getting a 404 on the toontracks.com/verify page. I sent a message to support but I don’t get any automatic acknowledgement from my inquiry. What has support been doing to resolve this? Also, your support documentation says that the serial should be 6 groups of 4 numbers. Mine is 5 groups of 4 numbers. http://www.toontrack.com/faq/i-can-not-register-superior-what-should-i-do/
Thanks,
MarkYour account is now verified. sorry for the delay.
mee too help please
You have now been verified.
Michael Sanfilipp - Toontrack
Technical Marketing Coordinator
Please log in to read and reply to this topic.
No products in the cart.
Get all the latest on new releases,
updates and offers directly to your inbox.
Note: By clicking the 'I WANT IN' button, you will not be creating a Toontrack user account. You will only sign up to get our newsletters, offers and promotions to your inbox. You can unsubscribe at any time from a link at the bottom of each email. If you want to learn more about our privacy policy, please find detailed information here.