Topic: Problems with the new Toontrack site

Viewing 12 replies - 16 through 27 (of 27 total)

Replied May 2, 2014 at 03:45 #1969878

Cactus Pete
Participant

Which updates do I need? A few days ago I checked this site and found that there were updates that I didn’t have yet. Today I checked again, with the computer my Toontrack programs are on, but the site no longer shows me which updates I’ve already downloaded as it used to do. How do I tell which updates I need?

Replied May 2, 2014 at 12:17 #1969881

marvanni
Participant

I can not see any of the expansion product pages?
Seems the website is pretty messed up?

If you need a real developer, please give me a ring….

Replied May 2, 2014 at 16:19 #1969893

Michael
Moderator

@KitMass said:

Hi,

Windows 7 Home Premium 64Bit, Intel Quad-core, 8 GB Mem. Firefox 29.0.

I get no products at all. Nada.

Please contact Toontrack support. They will forward your details to our web developers. Please use the contact support button.
This button can be found on Toontrack.com by clicking Support > FAQ > Choose any faq and you will see the contact support button on the bottom of the FAQ.

Michael Sanfilipp - Toontrack
Technical Marketing Coordinator

Replied May 2, 2014 at 23:50 #1969914

Zsolt_1
Participant

@Michael said:

Zsolt

We have manually verified your account. You can now login.

Great, it works now, thanks a lot!

Replied May 3, 2014 at 00:42 #1969917

k4haw3
Participant

In the past there was a site called “Downloads” where I could see a list of all my registered products and I could get the most recent updates. Where can I do that on the new site?

Replied May 3, 2014 at 06:19 #1969928

Mark De Souza
Participant

I’m having the same issues as others attempting to register their product. I am getting a 404 on the toontracks.com/verify page. I sent a message to support but I don’t get any automatic acknowledgement from my inquiry. What has support been doing to resolve this? Also, your support documentation says that the serial should be 6 groups of 4 numbers. Mine is 5 groups of 4 numbers. http://www.toontrack.com/faq/i-can-not-register-superior-what-should-i-do/

Thanks,
Mark

Replied May 4, 2014 at 01:10 #1969957

Squatchers
Participant

@Carlton_1 said:

OTHER PROBLEMS:

I just received Superior Drummer and some SDX’s. I attempted to create an account so that I could register the products and start using them. The link in the VERIFICATION email I received sends me to a page that doesn’t exist. I also try to go to the http://www.toontrack.com/verify page, but that page doesn’t exist either. So at this point, I can’t use my products because I can’t verify my account. Any recommendations?

Same thing. if you find a solution or they fix this please let me know

Replied May 5, 2014 at 16:57 #1969997

Erik Phersson
Moderator

@Squatchers said:

Same thing. if you find a solution or they fix this please let me know

Sorry for the delay. Your account is verified now.

Erik Phersson - Toontrack
Head Of Development

Replied May 5, 2014 at 17:42 #1969999

Michael
Moderator

@markdeso said:

I’m having the same issues as others attempting to register their product. I am getting a 404 on the toontracks.com/verify page. I sent a message to support but I don’t get any automatic acknowledgement from my inquiry. What has support been doing to resolve this? Also, your support documentation says that the serial should be 6 groups of 4 numbers. Mine is 5 groups of 4 numbers. http://www.toontrack.com/faq/i-can-not-register-superior-what-should-i-do/

Thanks,
Mark

Your account is now verified. sorry for the delay.

Michael Sanfilipp - Toontrack
Technical Marketing Coordinator

Replied May 5, 2014 at 19:20 #1970016

brettypope
Participant

hi i have the same problem as above . cannot verify my email keeps sending me to site that does not work or is not there.. help please
thx heath
mine is 5 groups of 4 numbers
grrrrr

Replied May 5, 2014 at 19:20 #1970017

brettypope
Participant

@Michael said:

@markdeso said:

I’m having the same issues as others attempting to register their product. I am getting a 404 on the toontracks.com/verify page. I sent a message to support but I don’t get any automatic acknowledgement from my inquiry. What has support been doing to resolve this? Also, your support documentation says that the serial should be 6 groups of 4 numbers. Mine is 5 groups of 4 numbers. http://www.toontrack.com/faq/i-can-not-register-superior-what-should-i-do/

Thanks,
Mark

Your account is now verified. sorry for the delay.

mee too help please

Replied May 5, 2014 at 19:27 #1970018

Michael
Moderator

@brettypope said:

@Michael said:

@markdeso said:

I’m having the same issues as others attempting to register their product. I am getting a 404 on the toontracks.com/verify page. I sent a message to support but I don’t get any automatic acknowledgement from my inquiry. What has support been doing to resolve this? Also, your support documentation says that the serial should be 6 groups of 4 numbers. Mine is 5 groups of 4 numbers. http://www.toontrack.com/faq/i-can-not-register-superior-what-should-i-do/

Thanks,
Mark

Your account is now verified. sorry for the delay.

mee too help please

You have now been verified.

Michael Sanfilipp - Toontrack
Technical Marketing Coordinator
Author

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Problems with the new Toontrack site

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Viewing 12 replies - 16 through 27 (of 27 total)