Problem with my authorization

[Samuel Okpo]

My serial key for EZMIX 2 shows that it’s in use already but I’m just installing it for the first time I can authorise it same with my Mastering EZmix pack. What is doing on? Help please!!!

Topic

[Scott]

Did you purchase from the Toontrack webshop? Did you purchase from another online retailer? Have you contacted the retailer?

Scott Sibley - Toontrack
Technical Advisor

[Samuel Okpo]

Yes I got from a shop in Germany online since I live in the Uk, It was sealed and posted to me, there was no CD inside only serial number. I could not intall it immediately because my pc was not Athlon or pentium. Now I got a new PC but I can’t register.

[Samuel Okpo]

I keep it for months because I was saving up money to get a new compartble pc. I still have the card that came with the EZmix line untouched.

[Scott]

Have you contacted the seller? That would be the first thing to do. The seller is responsible for issuing serial numbers and re-issuing numbers if there is a problem.

Scott Sibley - Toontrack
Technical Advisor

[Samuel Okpo]

No, because of language barrier. so I decided to contact toontrack customer service instead. Can I give you the serial key to check?

[Scott]

If you are unable to contact the seller, you will need to contact Toontrack directly via the Contact Support button in the FAQ below.

http://www.toontrack.com/faq/my-issue-is-not-covered-in-this-faq-what-next/

Scott Sibley - Toontrack
Technical Advisor

[Author]

Replies