poor service

[jacktores69]

I got to say. Toontrack has some good stuff but they better work. IF they don’t work, good luck getting any help. the FAQ section on this website is USELESS. Doens’t tell you a dam thing. I downloaded this DEATH METAL GUITARS EZMIX PACK, and I cant find it anywhere! Ive downloaded the EZMIX and Im having trouble with that to, no help what so ever. I feel like I m in limbo here, nothing. Ive emailed again and called to no avail.  I received a phone call back but, I was at work. I emailed again and no response again.  I feel like. I’ve wasted my money here! I have downloads that  I can not use now. Guess Im on my own now to find out how this stuff works.

1

Thanked by: AmberYeti

Topic

[Scott]

Sorry to hear about your troubles. Please start a thread in the EZmix Support Forum

https://www.toontrack.com/forums/forum/ezmix-line/ezmix-help/?view=all

Provide as much details as you can regarding what you’ve done, give your computer specs, and we’ll see if we can help get you up and running.

Scott Sibley - Toontrack
Technical Advisor

[AmberYeti]

Hi Jacktores69,

Please tell me you have heard back from Support now its been 3 weeks?

[Simon Lloyd]

TOONTRACK ARE THE WORST COMPANY I HAVE EVER EXPERIENCED.

I purchased 8 EZ Keys Expansion packs that never worked.

My password and account were not recognised.

Email resets never worked.

They issued temporary passwords but the resets still never worked.

The Password Manager wouldnt work.

They sent me several links but they wouldnt work.

Then I WAS able to download the PM but the products wouldnt download.

I gave up for a few weeks and recontacted them and went through it all again..nothing would work.

The last time I wrote to them was October 2020 (today is 1st October 2021)..

I went onto the site today and password is still not working but my temp one is, so i tried everything again..

GUESS WHAT??

STILL NOT FUCKING WORKING.

I have 8 products bought and paid for that ive never been able to use.

The first one would download but not install, the rest would not even download…what a surprise.

THIS HAS BEEN GOING FOR NEARLY 2 YEARS.

I NEVER USE EZ KEYS BECAUSE I HATE THE STOCK SOUNDS, AND CANT INSTALL THE PRODUCTS I WASTED MY FUCKING MONEY ON.

TOONTRACK ARE A TOTAL RIP OFF.

AWFUL CUSTOMER SERVICE.

AWFUL WEBSITE.

JUST UTTER, UTTER RUBBISH.

• This post was modified 3 years, 1 month ago by Simon Lloyd.

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