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PM will not install. Finishes normally, but no application installs

Product Manager
Viewing 5 replies - 1 through 5 (of 5 total)
  • Replied January 4, 2019 at 09:28 #2290839
    John
    Moderator

    Hi,

     

    which OS and version is this happening on?

    BR,

    John

    John Rammelt - Toontrack
    Technical Advisor

    Replied January 4, 2019 at 11:32 #2290917
    Olof
    Moderator

    I can see it is on Mac. This usually happens when an automatic update has failed earlier and the installer now finds an existing application to overwrite in ~/Library/Application Support/Toontrack/Product Manager/Update. Please open the “Go” menu in Finder, select “Go to Folder…” and paste that path into the dialog. If that folder exists and you find the Product Manager application there, you can move it to the Toontrack folder in Applications.

    If you don’t find it there, I’d like to see the installation log – run the installer again and when it is done, select “Installer Log” from the “Window” menu, change “Show Errors Only” to “Show All Logs” and click the Save button.

    Olof Hermansson - Toontrack
    Coder

    Replied January 4, 2019 at 16:25 #2291249
    snedman
    Participant

    What is the “window” menu?  In finder there is no place to search for “installer log”. How do I get to the Installer Log?

    Replied January 4, 2019 at 16:36 #2291257
    snedman
    Participant
    Jan  4 10:32:53 jimss-MacBook-Air Installer[10707]: @(#)PROGRAM:Install  PROJECT:Install-1000
    Jan  4 10:32:53 jimss-MacBook-Air Installer[10707]: @(#)PROGRAM:Installer  PROJECT:Installer-934.1
    Jan  4 10:32:53 jimss-MacBook-Air Installer[10707]: Hardware: MacBookAir7,1 @ 1.60 GHz (x 4), 4096 MB RAM
    Jan  4 10:32:53 jimss-MacBook-Air Installer[10707]: Running OS Build: Mac OS X 10.14.1 (18B75)
    Jan  4 10:32:53 jimss-MacBook-Air Installer[10707]: Env: __CF_USER_TEXT_ENCODING=0x1F5:0x0:0x0
    Jan  4 10:32:53 jimss-MacBook-Air Installer[10707]: Env: TMPDIR=/var/folders/y4/_t335gb10qxf0crw05601ynm0000gn/T/
    Jan  4 10:32:53 jimss-MacBook-Air Installer[10707]: Env: HOME=/Users/jims
    Jan  4 10:32:53 jimss-MacBook-Air Installer[10707]: Env: SHELL=/bin/bash
    Jan  4 10:32:53 jimss-MacBook-Air Installer[10707]: Env: Apple_PubSub_Socket_Render=/private/tmp/com.apple.launchd.VmMtnv8Z2P/Render
    Jan  4 10:32:53 jimss-MacBook-Air Installer[10707]: Env: SSH_AUTH_SOCK=/private/tmp/com.apple.launchd.L6ZdWwVL7b/Listeners
    Jan  4 10:32:53 jimss-MacBook-Air Installer[10707]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin
    Jan  4 10:32:53 jimss-MacBook-Air Installer[10707]: Env: LOGNAME=jims
    Jan  4 10:32:53 jimss-MacBook-Air Installer[10707]: Env: XPC_SERVICE_NAME=com.apple.xpc.launchd.oneshot.0x1000000e.Installer
    Jan  4 10:32:53 jimss-MacBook-Air Installer[10707]: Env: COMMAND_MODE=unix2003
    Jan  4 10:32:53 jimss-MacBook-Air Installer[10707]: Env: USER=jims
    Jan  4 10:32:53 jimss-MacBook-Air Installer[10707]: Env: XPC_FLAGS=0x0
    Jan  4 10:32:54 jimss-MacBook-Air Installer[10707]: Toontrack Product Manager  Installation Log
    Jan  4 10:32:54 jimss-MacBook-Air Installer[10707]: Opened from: /Volumes/Product_Manager_MAC/Installer.pkg
    Jan  4 10:32:54 jimss-MacBook-Air Installer[10707]: Package Authoring Error: <background> has an unsupported MIME type: image/data
    Jan  4 10:32:54 jimss-MacBook-Air Installer[10707]: Package Authoring Error: <background_scaling> has an unsupported MIME type: X-NSObject/NSNumber
    Jan  4 10:32:54 jimss-MacBook-Air Installer[10707]: Package Authoring Error: <background_alignment> has an unsupported MIME type: X-NSObject/NSNumber
    Jan  4 10:32:54 jimss-MacBook-Air Installer[10707]: Package Authoring Error: <layout-direction> has an unsupported MIME type: X-NSObject/NSNumber
    Jan  4 10:32:54 jimss-MacBook-Air Installer[10707]: Product archive /Volumes/Product_Manager_MAC/Installer.pkg trustLevel=202
    Jan  4 10:32:57 jimss-MacBook-Air system_installd[10551]: PackageKit: Install sandbox purging reclaimed Zero KB
    Jan  4 10:33:06 jimss-MacBook-Air Installer[10707]: InstallerStatusNotifications plugin loaded
    Jan  4 10:33:17 jimss-MacBook-Air Installer[10707]: Administrator authorization granted.
    Jan  4 10:33:17 jimss-MacBook-Air Installer[10707]: ================================================================================
    Jan  4 10:33:17 jimss-MacBook-Air Installer[10707]: User picked Standard Install
    Jan  4 10:33:17 jimss-MacBook-Air Installer[10707]: Choices selected for installation:
    Jan  4 10:33:17 jimss-MacBook-Air Installer[10707]: Upgrade: “Toontrack Product Manager”
    Jan  4 10:33:17 jimss-MacBook-Air Installer[10707]: Upgrade: “Toontrack Product Manager”
    Jan  4 10:33:17 jimss-MacBook-Air Installer[10707]: Installer.pkg#DLMAPP.pkg : com.toontrack.productmanager.pkg : 1.0.1
    Jan  4 10:33:17 jimss-MacBook-Air Installer[10707]: ================================================================================
    Jan  4 10:33:17 jimss-MacBook-Air Installer[10707]: It took 0.00 seconds to summarize the package selections.
    Jan  4 10:33:17 jimss-MacBook-Air Installer[10707]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: location = file://localhost
    Jan  4 10:33:17 jimss-MacBook-Air Installer[10707]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: file://localhost/Volumes/Product_Manager_MAC/Installer.pkg#DLMAPP.pkg
    Jan  4 10:33:17 jimss-MacBook-Air Installer[10707]: Set authorization level to root for session
    Jan  4 10:33:17 jimss-MacBook-Air Installer[10707]: Will use PK session
    Jan  4 10:33:17 jimss-MacBook-Air Installer[10707]: Using authorization level of root for IFPKInstallElement
    Jan  4 10:33:17 jimss-MacBook-Air Installer[10707]: Starting installation:
    Jan  4 10:33:17 jimss-MacBook-Air Installer[10707]: Configuring volume “Alternate”
    Jan  4 10:33:17 jimss-MacBook-Air Installer[10707]: Preparing disk for local booted install.
    Jan  4 10:33:17 jimss-MacBook-Air Installer[10707]: Free space on “Alternate”: 36.01 GB (36013223936 bytes).
    Jan  4 10:33:17 jimss-MacBook-Air Installer[10707]: Create temporary directory “/var/folders/y4/_t335gb10qxf0crw05601ynm0000gn/T//Install.10707unKezU”
    Jan  4 10:33:17 jimss-MacBook-Air Installer[10707]: IFPKInstallElement (1 packages)
    Jan  4 10:33:17 jimss-MacBook-Air installd[10549]: PackageKit: Adding client PKInstallDaemonClient pid=10707, uid=501 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)
    Jan  4 10:33:18 jimss-MacBook-Air Installer[10707]: PackageKit: Enqueuing install with framework-specified quality of service (utility)
    Jan  4 10:33:18 jimss-MacBook-Air installd[10549]: PackageKit: —– Begin install —–
    Jan  4 10:33:18 jimss-MacBook-Air installd[10549]: PackageKit: request=PKInstallRequest <1 packages, destination=/>
    Jan  4 10:33:18 jimss-MacBook-Air installd[10549]: PackageKit: packages=(
       “PKLeopardPackage <id=com.toontrack.productmanager.pkg, version=1.0.1, url=file://localhost/Volumes/Product_Manager_MAC/Installer.pkg#DLMAPP.pkg>”
    )
    Jan  4 10:33:18 jimss-MacBook-Air installd[10549]: PackageKit: Set reponsibility for install to 10707
    Jan  4 10:33:18 jimss-MacBook-Air installd[10549]: PackageKit: Will do receipt-based obsoleting for package identifier com.toontrack.productmanager.pkg (prefix path=Applications/Toontrack)
    Jan  4 10:33:18 jimss-MacBook-Air installd[10549]: PackageKit: Extracting file://localhost/Volumes/Product_Manager_MAC/Installer.pkg#DLMAPP.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/268DF9B5-6B91-4475-A7CB-65F915519A58.activeSandbox/Root/Applications/Toontrack, uid=0)
    Jan  4 10:33:18 jimss-MacBook-Air installd[10549]: PackageKit: prevent user idle system sleep
    Jan  4 10:33:18 jimss-MacBook-Air installd[10549]: PackageKit: suspending backupd
    Jan  4 10:33:18 jimss-MacBook-Air installd[10549]: PackageKit: Executing script “./preinstall” in /private/tmp/PKInstallSandbox.53LgKk/Scripts/com.toontrack.productmanager.pkg.yhSeyg
    Jan  4 10:33:18 jimss-MacBook-Air installd[10549]: ./preinstall: mkdir: /Applications/Toontrack: File exists
    Jan  4 10:33:18 jimss-MacBook-Air install_monitor[10718]: Temporarily excluding: /Applications, /Library, /System, /bin, /private, /sbin, /usr
    Jan  4 10:33:18 jimss-MacBook-Air installd[10549]: ./preinstall: mkdir: /Library/Documentation/Toontrack: File exists
    Jan  4 10:33:18 jimss-MacBook-Air installd[10549]: ./preinstall: mkdir: /Users/Shared/Toontrack: File exists
    Jan  4 10:33:18 jimss-MacBook-Air installd[10549]: ./preinstall: mkdir: /Users/Shared/Toontrack/Preferences: File exists
    Jan  4 10:33:18 jimss-MacBook-Air installd[10549]: PackageKit: Using trashcan path /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/PKInstallSandboxTrash/268DF9B5-6B91-4475-A7CB-65F915519A58.sandboxTrash for sandbox /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/268DF9B5-6B91-4475-A7CB-65F915519A58.activeSandbox
    Jan  4 10:33:18 jimss-MacBook-Air installd[10549]: PackageKit: Shoving /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/268DF9B5-6B91-4475-A7CB-65F915519A58.activeSandbox/Root (1 items) to /
    Jan  4 10:33:18 jimss-MacBook-Air installd[10549]: PackageKit: Executing script “./postinstall” in /private/tmp/PKInstallSandbox.53LgKk/Scripts/com.toontrack.productmanager.pkg.yhSeyg
    Jan  4 10:33:18 jimss-MacBook-Air installd[10549]: ./postinstall: pkgpath is /Volumes/Product_Manager_MAC/Installer.pkg
    Jan  4 10:33:18 jimss-MacBook-Air installd[10549]: ./postinstall: rootdir is /Volumes/Product_Manager_MAC
    Jan  4 10:33:18 jimss-MacBook-Air installd[10549]: ./postinstall: workdir is /Volumes/Product_Manager_MAC/Contents
    Jan  4 10:33:18 jimss-MacBook-Air installd[10549]: ./postinstall: docdir is /Volumes/Product_Manager_MAC/Contents/Documentation
    Jan  4 10:33:18 jimss-MacBook-Air installd[10549]: ./postinstall: exedir is /Volumes/Product_Manager_MAC/Contents/Resources
    Jan  4 10:33:18 jimss-MacBook-Air installd[10549]: ./postinstall: topdir is /Volumes/Product_Manager_MAC/Contents/Data
    Jan  4 10:33:18 jimss-MacBook-Air installd[10549]: ./postinstall: targetdir is /Library/Application Support/Toontrack
    Jan  4 10:33:18 jimss-MacBook-Air installd[10549]: PackageKit: Writing receipt for com.toontrack.productmanager.pkg to /
    Jan  4 10:33:18 jimss-MacBook-Air installd[10549]: PackageKit: Touched bundle /Applications/Toontrack/Toontrack Product Manager.app
    Jan  4 10:33:18 jimss-MacBook-Air installd[10549]: PackageKit: Touched bundle /Applications/Toontrack/Toontrack Product Manager.app/Contents/MacOS/Toontrack Updater.app
    Jan  4 10:33:18 jimss-MacBook-Air installd[10549]: Installed “Toontrack Product Manager” ()
    Jan  4 10:33:18 jimss-MacBook-Air install_monitor[10718]: Re-included: /Applications, /Library, /System, /bin, /private, /sbin, /usr
    Jan  4 10:33:19 jimss-MacBook-Air installd[10549]: PackageKit: releasing backupd
    Jan  4 10:33:19 jimss-MacBook-Air installd[10549]: PackageKit: allow user idle system sleep
    Jan  4 10:33:19 jimss-MacBook-Air installd[10549]: PackageKit: Cleared permissions on Installer.app
    Jan  4 10:33:19 jimss-MacBook-Air installd[10549]: PackageKit: —– End install —–
    Jan  4 10:33:19 jimss-MacBook-Air installd[10549]: PackageKit: 1.5s elapsed install time
    Jan  4 10:33:19 jimss-MacBook-Air installd[10549]: PackageKit: Running idle tasks
    Jan  4 10:33:19 jimss-MacBook-Air installd[10549]: PackageKit: Done with sandbox removals
    Jan  4 10:33:19 jimss-MacBook-Air Installer[10707]: PackageKit: Registered bundle file:///Applications/Toontrack/Toontrack%20Product%20Manager.app/ for uid 501
    Jan  4 10:33:19 jimss-MacBook-Air Installer[10707]: PackageKit: Registered bundle file:///Applications/Toontrack/Toontrack%20Product%20Manager.app/Contents/MacOS/Toontrack%20Updater.app/ for uid 501
    Jan  4 10:33:19 jimss-MacBook-Air installd[10549]: PackageKit: Removing client PKInstallDaemonClient pid=10707, uid=501 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)
    Jan  4 10:33:20 jimss-MacBook-Air Installer[10707]: Running install actions
    Jan  4 10:33:20 jimss-MacBook-Air Installer[10707]: Removing temporary directory “/var/folders/y4/_t335gb10qxf0crw05601ynm0000gn/T//Install.10707unKezU”
    Jan  4 10:33:20 jimss-MacBook-Air Installer[10707]: Finalize disk “Alternate”
    Jan  4 10:33:20 jimss-MacBook-Air Installer[10707]: Notifying system of updated components
    Jan  4 10:33:20 jimss-MacBook-Air Installer[10707]:
    Jan  4 10:33:20 jimss-MacBook-Air Installer[10707]: **** Summary Information ****
    Jan  4 10:33:20 jimss-MacBook-Air Installer[10707]:   Operation      Elapsed time
    Jan  4 10:33:20 jimss-MacBook-Air Installer[10707]: —————————–
    Jan  4 10:33:20 jimss-MacBook-Air Installer[10707]:        disk      0.02 seconds
    Jan  4 10:33:20 jimss-MacBook-Air Installer[10707]:      script      0.00 seconds
    Jan  4 10:33:20 jimss-MacBook-Air Installer[10707]:        zero      0.00 seconds
    Jan  4 10:33:20 jimss-MacBook-Air Installer[10707]:     install      2.07 seconds
    Jan  4 10:33:20 jimss-MacBook-Air Installer[10707]:     -total-      2.09 seconds
    Jan  4 10:33:20 jimss-MacBook-Air Installer[10707]:
    Jan  4 10:33:20 jimss-MacBook-Air Installer[10707]: IFDInstallController 923290 state = 5
    Jan  4 10:33:20 jimss-MacBook-Air Installer[10707]: Displaying ‘Install Succeeded’ UI.
    Replied January 5, 2019 at 14:14 #2292532
    Olof
    Moderator

    It looks normal. You should be able to find Toontrack Product Manager in a Toontrack folder in Applications.

    Olof Hermansson - Toontrack
    Coder

    1

    Thanked by: snedman
  • Author
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