Please Help! New Customer and Purchaser, No Serial key for download?

[Cody Rossi]

Seeking the help of a possible admin here. I purchased EZ Drummer about an hour ago, I received the email with the purchase receipt, and order number, But I never recieved a serial key, and have no purchased products in my Product Manger app. What am I supposed to do in order to get my serial number so I can download my product?

Thanks

Topic

[John]

Hi,

please see my reply to your other post. And check your Inbox.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[M. Kinnear]

Hi

I too have the same issue, no code no emails, did you get a solution to this issue?

[Mike O'Brien]

I also, purchased I purchased EZ Drummer today. Likewise I received the email with the purchase receipt, and order number, but I never received a serial key, and have no purchased products in my Product Manger app. Can anyone help?. Who do I contact?

[John]

@mobrien said:
I also, purchased I purchased EZ Drummer today. Likewise I received the email with the purchase receipt, and order number, but I never received a serial key, and have no purchased products in my Product Manger app. Can anyone help?. Who do I contact?  

Hi,

you should now have received a copy of the invoice with the serial in your email.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Mike O'Brien]

Thanks for the prompt reply. I received all via e-mail and it is working now.

[Guilherme Henriques]

IT JUST HAPPENed the same thing to me. I just bought a bundle of 6midi packs and got the receit but never got the serial keys for them. HELP NEEDED

[FawkMe]

Same thing happened to me. Hey Toontrack, looks like this is a common issue that you need to fix asap. What are we supposed to do here??

[Scott]

For Webshop issues, please contact Toontrack Support directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

[Author]

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