Place Order button leads to nowhere !

[Lebrel]

I have tried to place my order in several browsers (mac and pc) and I always get a frozen billing adress page. What´s wrong?

Topic

[Axel Müller]

@Lebrel said:

I have tried to place my order in several browsers (mac and pc) and I always get a frozen billing adress page. What´s wrong?

Me too! Seems that the web-shop have some issues?

[Jigginbeast]

I am having lots of problems with this site… Bought EZdrummer 2 and an add-on, wont let me download them and wont let me click the “contact support” button in the FAQs. A little aggravating…

[dsaxman41]

I am trying to buy expansions, and the place order button page just ghosts out . Any word when online purchases will be running again?

[James Smallwood]

Same here, trying to purchase the upgrade to EZDrummer 2. Clicking on “Place Order” grays out the form and acts like it’s going to load the next page but just sits there forever. I’ve let it sit for 15+ minutes with no response.

[Russ Mackay]

Same issue here- need to deliver cues by Monday, was hoping to use electronic-

[Frede]

Have the same problem… So annoying.

[dgroffb3]

also have been trying for hours- any news??

[Steve Nesfield]

Same for me… any toontrack support people reading this that can answer or advise ?

[inspire5151]

This is why I am here as well. Wanted to buy EZDRUMMER but can’t check out. Odd why they have it for sale but you can’t buy it….
I want EZDRUMMER but can’t buy it because the check-out process won’t work….

[Steve Nesfield]

Must be costing them in lost sales… judging by the 1st post it’s been down for quite a while now !

You would have thought there would be an official update on here by now letting people know whats happening and when its expected to be resolved.

[Seth Heitzmann]

Also failing for me. Official error in browser….
POST https://www.toontrack.com/wp-admin/admin-ajax.php?action=woocommerce_checkout 500 (Internal Server Error)

[Lebrel]

Hello….Toontrack guys……….anyone???……..

[Scott]

I’ve alerted the website guys.

Sorry for the inconvenience and it should be taken care of ASAP.

Scott Sibley - Toontrack
Technical Advisor

[Steve Nesfield]

Still not working for me…

[Robert Lindgren]

Same thing here, been trying to buy ezd2 for 24 hours…and it still doesnt work!!!

[Author]

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