Payed upgrade to EZdrummer3 but got nothing.

[Robert123]

I have payed 99 euro for an upgrade from EZDrummer2 to EZDrummer3 but I did not get anything in my product manager. Also this transaction was not registered in my order overview.

I want my money back or a version of EZDrummer 3.

If you want I show you the bank transaction via email.

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• This topic was modified 1 year, 7 months ago by Robert123.

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Thanked by: Zabidin Zamhari

Topic

[rixa]

Robert123 wrote:

I have payed 99 euro for an upgrade from EZDrummer2 to EZDrummer3 but I did not get anything in my product manager. Also this transaction was not registered in my order overview.

I want my money back or a version of EZDrummer 3.

If you want I show you the bank transaction via email.

\

• This topic was modified 1 year, 7 months ago by Robert123.

Hi Robert,

We see that you have been in contact with our support team and received an answer there. Please continue future conversations regarding this with the support team.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

• This post was modified 1 year, 7 months ago by rixa.

[Robert123]

Hi Rickard,

Yes I have had contact with the support team and they were aware of this issue.

There are more customers that had problems paying with IDEAL.

It would be nice to protect customers of insecure paying methods.

 

Thanks,

Robert.

[Anderson Mars]

Same here, I just bought Ezdrummer 3 and the website says I was declined but got charged for it anyway.

[Sillen]

Hi I payed 160 about euro

Cant get update at all

I will not use this program anymore unless u fix this

[rixa]

Sillen wrote:

Hi I payed 160 about euro

Cant get update at all

I will not use this program anymore unless u fix this

Please contact our support about this. You can contact support via the Contact Support button at the bottom of any FAQ on our site. https://www.toontrack.com/faq/how-do-i-contact-support/

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack

[Scott]

Sillen wrote:

Hi I payed 160 about euro

Cant get update at all

I will not use this program anymore unless u fix this

Can you provide more info please? What exactly are you having trouble with?

I see EZD3 in your Toontrack account. Do you have the Toontrack Product Manager to download, install, and authorize it? What are your system details?

Scott Sibley - Toontrack
Technical Advisor

[Author]

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