not find product manager

[sebastien5962]

hi,

Iam  in france when i download product manager there is only documentation not the application.

thanks for your answers

Operating system: macOS High Sierra (10.13)

Topic

[Olof]

Have you used the Product Manager installer? Then, if the application is not in Applications/Toontrack, please search for it (Toontrack Product Manager.app) using Spotlight.

Olof Hermansson - Toontrack
Coder

[sebastien5962]

hi,

not find.

Operating system: macOS High Sierra (10.13)

[Olof]

Okay, please open Applications > Utilities > Terminal and paste the following line there:

grep "Toontrack Product Manager.app" /var/log/install.log

Then press Enter. What does it say?

Olof Hermansson - Toontrack
Coder

[sebastien5962]

this what it said

-bash: Toontrack Product Manager.app: command not found

MacBook-Pro-de-sebastien-montagne-479:~ sebastienmontagne$

[Olof]

Then you copy/pasted wrong. Take the entire line.

Olof Hermansson - Toontrack
Coder

[sebastien5962]

this is what it said:

track Updater.app

2020-04-26 08:03:32+02 MacBook-Pro-de-sebastien-montagne-479 installd[57047]: PackageKit: Applications/Toontrack/Toontrack Product Manager.app relocated to Users/sebastienmontagne/Library/Application Support/Toontrack/Product Manager/Update/Toontrack Product Manager.app

2020-04-26 08:03:36+02 MacBook-Pro-de-sebastien-montagne-479 installd[57047]: PackageKit: Touched bundle /Users/sebastienmontagne/Library/Application Support/Toontrack/Product Manager/Update/Toontrack Product Manager.app

2020-04-26 08:03:36+02 MacBook-Pro-de-sebastien-montagne-479 installd[57047]: PackageKit: Touched bundle /Users/sebastienmontagne/Library/Application Support/Toontrack/Product Manager/Update/Toontrack Product Manager.app/Contents/MacOS/Toontrack Updater.app

2020-04-27 08:46:03+02 MacBook-Pro-de-sebastien-montagne-479 installd[19705]: PackageKit: Applications/Toontrack/Toontrack Product Manager.app relocated to Users/sebastienmontagne/Library/Application Support/Toontrack/Product Manager/Update/Toontrack Product Manager.app

2020-04-27 08:46:06+02 MacBook-Pro-de-sebastien-montagne-479 installd[19705]: PackageKit: Touched bundle /Users/sebastienmontagne/Library/Application Support/Toontrack/Product Manager/Update/Toontrack Product Manager.app

2020-04-27 08:46:06+02 MacBook-Pro-de-sebastien-montagne-479 installd[19705]: PackageKit: Touched bundle /Users/sebastienmontagne/Library/Application Support/Toontrack/Product Manager/Update/Toontrack Product Manager.app/Contents/MacOS/Toontrack Updater.app

MacBook-Pro-de-sebastien-montagne-479:~ sebastienmontagne$

[sebastien5962]

Hi,

I’m waiting for a solution or else i Will use

my right of rétractation of seven workdays

thanks.

[Olof]

Sorry, I didn’t see your previous post. I thought this issue couldn’t happen with the latest installer. Anyway, please paste this line into Terminal:

open ~/Library/Application\ Support/Toontrack/Product\ Manager/Update

…and press Enter. That should open a Finder window that contains the Toontrack Product Manager application. Move it to Applications > Toontrack, where it was supposed to be. Then you can use it.

Olof Hermansson - Toontrack
Coder

[Olof]

By the way, are you sure it was the installer in Toontrack_Product_Manager_MAC_108.dmg that you used and not in Product_Manager_MAC_101.dmg?

Olof Hermansson - Toontrack
Coder

[sebastien5962]

everything is ok now!!!

thank you

[deathgrowler]

2022-07-14 20:37:03-04 roberts-MBP installd[644]: PackageKit: Touched bundle /Applications/Toontrack/Toontrack Product Manager.app/Contents/MacOS/Toontrack Updater.app

roberttweed@roberts-MBP ~ %

Still cannot find product manager. I hit the link that says MAC on the “Product Manager”  and the only version that populates is ” Toon track_Product_Manager_Mac.DMG”

• This post was modified 2 years, 4 months ago by deathgrowler.

[Author]

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