Not able to login to product manager

[mswift1974]

I am abled to login on the toontrack website.  When I attempt to login to Product Manager with the same credentials, the login fails.

Operating system: macOS Sonoma (14)

Topic

[dwill29@gmail.com]

Same here.

Operating system: Windows 11

[StephanD]

Hallo bei mir genauso. 

 

 

Operating system: Windows 11

[Charis_1]

Again .. same here.. was happening.. stopped, then started again.. have contacted support a second time.. they usually respond quickly.

 

Operating system: Windows 11

[Hellmut Sickel]

The same here. Any solution?

Operating system: Windows 11

[SaltyP]

Same here, Mac Sonoma

Operating system: macOS Sonoma (14)

[Mike_309]

Same here. I’ve reinstalled twice, checked for updates – Logged out and back in but the error remains the same, only mine says ” An unknown error has occurred”

Operating system: Windows 11

[Timothy Kelly]

Also getting the Unknown Error Has Occurred message here.

Operating system: Windows 11

[colaboo]

I have the same Product Manager error and I am having trouble installing a newly purchased application.

Operating system: macOS Monterey (12)

[Scott]

The web team is looking into it. Sorry for the inconvenience. Please stand by.

Scott Sibley - Toontrack
Technical Advisor

[Daniel Dekker]

Is there any update on this issue?

I still am unable to log in via my PC and my Laptop that I use for music production.

• I am able to log in to the website with the same credentials without any issue.
• I tried reinstalling the application but the problem persists.
• Checked if Toontrack Product Manager is not blocked by the firewall.
• Event log of Windows shows nothing out of the ordinary in regards to the Toontrack Product Manager.
• There are no proxies defined in the Options.
• The Product Manager’s Error log shows nothing.

Operating system: Windows 10

• This post was modified 5 months ago by Daniel Dekker.

[rixa]

Daniel Dekker wrote:

Is there any update on this issue?

I still am unable to log in via my PC and my Laptop that I use for music production.

• I am able to log in to the website with the same credentials without any issue.
• I tried reinstalling the application but the problem persists.
• Checked if Toontrack Product Manager is not blocked by the firewall.
• Event log of Windows shows nothing out of the ordinary in regards to the Toontrack Product Manager.
• There are no proxies defined in the Options.
• The Product Manager’s Error log shows nothing.

Operating system: Windows 10

• This post was modified 5 months ago by Daniel Dekker.

In this case, log in to the website and change your password, try one without special characters and see if that works.

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
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www.youtube.com/toontrack

[Daniel Dekker]

That worked, but why has it changed?

Because I had a password with special characters before. In fact at the start of June it was all working perfectly.

[Jörg Weinspach]

Same here. Obviously a bug in the web API the product manager is using (because it worked before and login on website still works). Please provide a fix and don’t ask users to change their passwords.

Operating system: macOS Sonoma (14)

[dario.arco]

STILL NO FIX!!!!

Unfortunately, I am facing the very same issue.

Changing passwords, reinstalling – none has worked.

This is a huge problem – I cannot see how this is not a top priority issue,

as people simply cannot use the products that they payed good money for!

Operating system: macOS Sonoma (14)

[Author]

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