I am abled to login on the toontrack website. When I attempt to login to Product Manager with the same credentials, the login fails.
Again .. same here.. was happening.. stopped, then started again.. have contacted support a second time.. they usually respond quickly.
Same here. I’ve reinstalled twice, checked for updates – Logged out and back in but the error remains the same, only mine says ” An unknown error has occurred”
Also getting the Unknown Error Has Occurred message here.
I have the same Product Manager error and I am having trouble installing a newly purchased application.
The web team is looking into it. Sorry for the inconvenience. Please stand by.
Scott Sibley - Toontrack
Technical Advisor
Is there any update on this issue?
I still am unable to log in via my PC and my Laptop that I use for music production.
Is there any update on this issue?
I still am unable to log in via my PC and my Laptop that I use for music production.
- I am able to log in to the website with the same credentials without any issue.
- I tried reinstalling the application but the problem persists.
- Checked if Toontrack Product Manager is not blocked by the firewall.
- Event log of Windows shows nothing out of the ordinary in regards to the Toontrack Product Manager.
- There are no proxies defined in the Options.
- The Product Manager’s Error log shows nothing.
Operating system: Windows 10
- This post was modified 2 months, 2 weeks ago by Daniel Dekker.
In this case, log in to the website and change your password, try one without special characters and see if that works.
Rickard - Toontrack Music
Make music - it´s EZ!
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That worked, but why has it changed?
Because I had a password with special characters before. In fact at the start of June it was all working perfectly.
Same here. Obviously a bug in the web API the product manager is using (because it worked before and login on website still works). Please provide a fix and don’t ask users to change their passwords.
STILL NO FIX!!!!
Unfortunately, I am facing the very same issue.
Changing passwords, reinstalling – none has worked.
This is a huge problem – I cannot see how this is not a top priority issue,
as people simply cannot use the products that they payed good money for!
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